NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Weaverita's avatar
Weaverita
Apprentice
Sep 24, 2016

Webpage for ReadyCLOUD password change hangs if using an expired link. #27447891

If you accidentally use an expired link that is in your email (from a ReadyCLOUD password reset / "Forgot my Password"), the password dialog hangs without an error message.  Password is not changed. ...
Password Reset
ReadyCLOUD Portal
JennC's avatar
JennC
NETGEAR Employee Retired
Sep 27, 2016

Hello Weaverita,

 

I checked the case and found that it has been escalated, being checked by the developers. Thanks for bringing it up! Let's see if there is someone else would respond to the thread.

 

Regards,

Weaverita's avatar
Weaverita
Apprentice
Sep 28, 2016

Thank you for following up on this.  Mark.

  • Weaverita's avatar
    Weaverita
    Apprentice
    Nov 16, 2016

    This error condition now generates an error message but does a poor job of still identifiying the users error.  I think a simple clarification to this error message is all that is now needed.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More