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Forum Discussion
Solved
Backing up to ReadyNAS Vault some files/folders are not backed up
We have a backup from a ReadyNAS 524X running firmware 6.9.3 backing up to a ReadyNAS Vault.
On some of the backups, when new folders are created but not all, files in those folders are not bac...
What worked in the end was upgrading the vault software running on the ReadyNAS - see this article.
But beware, when I upgraded the ReadyNAS OS, it seemed to overwrite the update, and I had to update it again.
Hi,
As mentioned by ismaeljk , the solution for his issue was to update the ReadyNAS Vault app to the latest version. Detailed instructions on how to update the software are available on this link.
If any other users experience issues, please make sure to update the software and feel free to contact us at support@readynasvault.com. When contacting us, please include the email address associated to your ReadyNAS Vault account so we can locate your account in the system and better assist you.
Best,
ReadyNAS Vault team.
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