NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Cannot update or uninstall applications after update to 6.5.0 RN104
Since updating to 6.5.0 (all went smoothly and have rebooted a couple of times) I am unable to update or remove Anti-Virus Plus 2.02 and I am unable to launch or remove Transmission for readynas v3.0...
HI, thanks for your email.
The bug is that apps installed with earlier versions of the OS cannot be unistalled with 6.5.0.
The bug still exists however I resolved my issue.
This is how I resolved my issue and isolated the problem - hope this helps:
1. About an hour ago I rolled the firmware back to OS Version 6.4.2, then tried to unistall Transmission 3.00.8 - unsuccessfully.
2. Then I tried to uninstall Antivirus Plus - successfully.
3. Then I tried to uninstall Transmission again and this time it was successfull.
4. I then updated the firmware to 6.5.0 successfully.
5. And reinstalled the two apps successfully.
6. I was then able to unistall and reinstall Transmission 3.00.8 successfully.
Stu
Please try this fix: https://community.netgear.com/t5/Current-NETGEAR-and-Partners/Firmware-update-6-5-Apps-won-t-start-can-t-be-installed-oder/m-p/1087513#M4968
If this does not resolve it then I would like to have a remote look at your system.
Thanks for your efforts on this.
Unfortunately the fix didn't work - I am still unable to remove the apps.
I have activated support access and the port number is 63106 so that you can have a look.
Stu
That code doesn't work.
I guess it did fix it but you were a bit impatient and that you have now turned off Secure Diagnostic Mode.HI, thanks for your email.
The bug is that apps installed with earlier versions of the OS cannot be unistalled with 6.5.0.
The bug still exists however I resolved my issue.
This is how I resolved my issue and isolated the problem - hope this helps:
1. About an hour ago I rolled the firmware back to OS Version 6.4.2, then tried to unistall Transmission 3.00.8 - unsuccessfully.
2. Then I tried to uninstall Antivirus Plus - successfully.
3. Then I tried to uninstall Transmission again and this time it was successfull.
4. I then updated the firmware to 6.5.0 successfully.
5. And reinstalled the two apps successfully.
6. I was then able to unistall and reinstall Transmission 3.00.8 successfully.
Stu
Hi bigstu_,
Thanks for posting back and giving us more indepth information about this issue. Anyway, aside from AV plus have you tried other add-ons to see if the issue was really fixed?
Kind regards,
BrianL
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
