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Mystprism's avatar
Mystprism
Follower
Nov 20, 2019
Solved

Can't get ReadyNAS 212 working with ReadyNAS Vault

Running a ReadyNAS 212 on Firmware 6.10.2 (latest). I had it set up with ReadyNAS vault to do continuous backups. That suddenly stopped working (files "last modified" date just stayed the same). I co...
StephenB's avatar
StephenB
Guru - Experienced User
Jan 23, 2020
KimReadyNAS wrote:

Did you ever get this sorted? I have exactly the same issue. Like you, I saw an illustration online of a VAULT tab under the BACKUP tab of the NAS, but it is not there on my NAS even after I login to the Vault under the CLOUD tab.

 

Use JohnCM_S' link to contact the vault support team.

ReadyNASVaultED's avatar
ReadyNASVaultED
Guide
Jan 23, 2020

Hi - sorry about the delay - we just got wind of this thread.

 

Please do either use the link or just write to us at support@readynasvault.com.  The inbound email will automatically create a trackable ticket.

 

At a high level, we just need to help you update to the latest version of the Vault software.  From the device, all you need to do is login, which will register a new device or authenticate and connet an existing one.  Then all configuration can be done via the web at https://vault.readynasvault.com/.

 

Please be sure to include the email address of your Vault account if you already have one.

 

Thanks - and looking forward to getting this resolved for you as quickly as possible.

 

Best,

 

ReadyNAS Vault Team

    • ReadyNASVaultED's avatar
      ReadyNASVaultED
      Guide
      Jan 24, 2020

      Very glad to hear that and thank you for posting the link.  (you beat us to it)

       

      The Vault team is working with the core ReadyNAS team to try to get the correct version included with the firmware by default so we can avoid this extra step.  We will update the community once this is accomplished.  In the meantime, we appreciate your patience and willingness to work with us to get the issue resolved.

       

      Thanks again,

       

      ReadyNAS Vault Team

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