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Forum Discussion

Ringo155's avatar
Ringo155
Aspirant
May 18, 2016
Solved

Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Hi everbody, like most of you I updatet my Readynas 204 today. The update process itself went smoothly, but after the necesarry restart some problems arose. 1. I wanted to update Anit-Virus Plus, b...
Netgear Apps & Add-ons
  • mdgm-ntgr's avatar
    mdgm-ntgr
    May 19, 2016

    Edit: the fix in this post is no longer be needed.

     

    Anyone else having this problem on an OS6 ARM system running 6.5.0 please download (EDIT LINK REMOVED)

    If it self-extracts grab the zip file from the trash/recycle bin (if it is moved there). It is most important that you have the zip file that was downloaded.

    Restore this zip file via System > Settings > Backup > Restore

     

    You will then be prompted to do a reboot.

     

    About 4-5 minutes later the problem should then be fixed.

Canolli's avatar
Canolli
Aspirant
May 18, 2016

same problem with apps but the NAS is working

BrianL2's avatar
BrianL2
NETGEAR Employee Retired
May 19, 2016

Hi Ringo155 & Canolli,

 

Welcome to the community!

 

Was it the same case if you will install an app manually or via 'Available apps'? We'll look into this issue that you guys reported.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team 

 

 

  • ReadDude's avatar
    ReadDude
    Aspirant
    May 19, 2016

    I am having the same issue on 6.5.0 upgrade from 6.4.1 on an NS102.

     

    note, I am trying install a new ap for the the first time. i was not installed on 6.4.1....

     

    this is the iDrive 1.00.6 or 1.00.7 versions, both will not install.

     

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      May 19, 2016

      Hi ReadDude,

       

      Does this happen if you're trying to install apps under 'Available apps'? or via manual upload? Kindly prepare the logs so we can check what caused the problem.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

      • ReadDude's avatar
        ReadDude
        Aspirant
        May 19, 2016

        It fails under both the available apps and manual upload.  I tried the available apps version 1.00.6 and manually tried to upload 1.0.7 and 1.0.6 all fail similarly, but I also see the problem of not being able to update the available apps list. it is almost like the device does not appear to be on the internet while my connection most definitely good.

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