Forum Discussion

LeMMin9

Aspirant

Feb 10, 2019

Solved

Cannot install ANY apps or delete ReadyNAS 102

Hi brains trust,

I'm at a loss. I started having trouble with Plex were the server would automatically turn off after 5 minutes.

I've been trying to trouble shoot and get it back to running, but nothing is working.

Was running firmware 6.9.5, uinable to uninstall or install any apps. So I removed Plex via the browse function of RAIDar. Still no good, siumply cant reinstall.

Have reverted my firmware back to 6.9.4 Hotfix 1, still the same problem. I cannot install anything, upload new apps for install, or delete apps.

I really don't want to have to factory reset as I don't have the room to back up my data. I've got the logs ready to go, could I please get some assistance to try and resolve this?

Thanks

Installation & Upgrade

Streaming Video & Audio

LeMMin9
Mar 09, 2019
I thought I better close this thread out for anyone reading in the future.

I backed up as much as I could and factory reset the NAS and started again, all problems resolved and back to running how it should be.

Thanks to the tips and help provided here, but in the end, it was a factory reboot that resolved the issue.

17 Replies

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StephenB
Guru - Experienced User
Feb 10, 2019
LeMMin9 wrote:

I really don't want to have to factory reset as I don't have the room to back up my data.

That is a dangerous strategy, since RAID simply isn't enough to protect your data. Something to consider...

LeMMin9 wrote:

Have reverted my firmware back to 6.9.4 Hotfix 1, still the same problem. I cannot install anything, upload new apps for install, or delete apps.

Was plex the only app you'd installed? If not, then what others?

Also, do you have the Antivirus service or the DLNA service enabled on the NAS?

Perhaps PM JohnCM_S or Marc_V and ask them if they are willing to analyze your logs.
- LeMMin9
  Aspirant
  Feb 10, 2019
  I don't really want to factory reset, and RAID won't even save my data as I'm currently running RAID0 (the one where the drives are added together, not mirrored, I can't remember which denomination that is). But I'm really getting to the end of my rope with it.
  
  Not running antivirus, however ReadyDLNA is enabled in Autoscan.
  
  Have send my logs to Marc_V after he send a PM, hopefully a way forward can be found.
  
  Thanks
  - LeMMin9
    Aspirant
    Feb 14, 2019
    Any luck on reviewing my logs at all?
    
    If anyone else is interested, they're here:
    
    <redacted link>