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LeMMin9's avatar
LeMMin9
Aspirant
Feb 10, 2019
Solved

Cannot install ANY apps or delete ReadyNAS 102

Hi brains trust, I'm at a loss.  I started having trouble with Plex were the server would automatically turn off after 5 minutes.   I've been trying to trouble shoot and get it back to running,...
Installation & Upgrade
Streaming Video & Audio
  • LeMMin9's avatar
    LeMMin9
    Mar 09, 2019

    I thought I better close this thread out for anyone reading in the future.

     

    I backed up as much as I could and factory reset the NAS and started again, all problems resolved and back to running how it should be.

     

    Thanks to the tips and help provided here, but in the end, it was a factory reboot that resolved the issue.

StephenB's avatar
StephenB
Guru - Experienced User
Feb 10, 2019
LeMMin9 wrote:

 

I really don't want to have to factory reset as I don't have the room to back up my data. 

That is a dangerous strategy, since RAID simply isn't enough to protect your data.  Something to consider...

 

LeMMin9 wrote:

Have reverted my firmware back to 6.9.4 Hotfix 1, still the same problem.  I cannot install anything, upload new apps for install, or delete apps.

 

Was plex the only app you'd installed?  If not, then what others?

 

Also, do you have the Antivirus service or the DLNA service enabled on the NAS?

 

Perhaps PM JohnCM_S or Marc_V and ask them if they are willing to analyze your logs.

 

LeMMin9's avatar
LeMMin9
Aspirant
Feb 10, 2019

I don't really want to factory reset, and RAID won't even save my data as I'm currently running RAID0 (the one where the drives are added together, not mirrored, I can't remember which denomination that is). But I'm really getting to the end of my rope with it.

 

Not running antivirus, however ReadyDLNA is enabled in Autoscan.

 

Have send my logs to Marc_V after he send a PM, hopefully a way forward can be found.

Thanks

  • LeMMin9's avatar
    LeMMin9
    Aspirant
    Feb 14, 2019

    Any luck on reviewing my logs at all?

     

    If anyone else is interested, they're here:

    <redacted link>

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Feb 14, 2019

      I redacted the log link, they shouldn't be posted publicly here.

       

      apt_history.log suggests the problem began here:

      Start-Date: 2019-01-14  10:53:39
Commandline: apt-get -yq install --reinstall --allow-downgrades -o APT::Status-Fd=5 vpnserver
Install: vpnserver:armel (1.5.0)
Error: Sub-process /usr/bin/dpkg returned an error code (2)
End-Date: 2019-01-14  10:53:39

      dpkg.log shows half-installed and half-configured statuses after that.

       

      2019-01-14 10:53:39 startup archives unpack
2019-01-15 18:11:19 startup archives unpack
2019-01-16 18:11:29 startup archives unpack
2019-01-17 18:11:41 startup archives unpack
2019-01-18 18:11:43 startup archives unpack
2019-01-19 18:12:24 startup archives unpack
2019-01-20 18:12:35 startup archives unpack
2019-01-21 18:12:40 startup archives unpack
2019-01-22 18:12:43 startup archives unpack
2019-01-23 18:13:02 startup archives unpack
2019-01-24 18:13:18 startup archives unpack
2019-01-25 18:15:25 startup archives unpack
2019-01-26 18:13:35 startup archives unpack
2019-01-27 18:13:43 startup archives unpack
2019-01-28 12:51:59 startup archives install
2019-01-28 12:52:02 upgrade freeapp-collection:armel 1542677566 1542677566
2019-01-28 12:52:02 status half-configured freeapp-collection:armel 1542677566
2019-01-28 12:52:03 status unpacked freeapp-collection:armel 1542677566
2019-01-28 12:52:03 status half-installed freeapp-collection:armel 1542677566
2019-01-28 12:52:30 status half-installed freeapp-collection:armel 1542677566
2019-01-28 12:52:32 status unpacked freeapp-collection:armel 1542677566
2019-01-28 12:52:34 status unpacked freeapp-collection:armel 1542677566
2019-01-28 12:52:34 configure freeapp-collection:armel 1542677566 1542677566
2019-01-28 12:52:34 status unpacked freeapp-collection:armel 1542677566
2019-01-28 12:52:34 status half-configured freeapp-collection:armel 1542677566
2019-01-28 12:52:35 status installed freeapp-collection:armel 1542677566
2019-02-04 16:23:23 startup archives unpack
2019-02-04 16:23:24 upgrade plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 1.14.1.5488-cc260c476
2019-02-04 16:23:24 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-04 16:25:20 status unpacked plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-04 16:25:21 status half-installed plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-05 14:20:51 startup packages configure
2019-02-07 09:02:04 startup archives install
2019-02-07 09:02:08 upgrade freeapp-collection:armel 1542677566 1542677566
2019-02-07 09:02:08 status half-configured freeapp-collection:armel 1542677566
2019-02-07 09:02:09 status unpacked freeapp-collection:armel 1542677566
2019-02-07 09:02:09 status half-installed freeapp-collection:armel 1542677566
2019-02-07 09:02:34 status half-installed freeapp-collection:armel 1542677566
2019-02-07 09:02:35 status unpacked freeapp-collection:armel 1542677566
2019-02-07 09:02:35 status unpacked freeapp-collection:armel 1542677566
2019-02-07 09:02:36 configure freeapp-collection:armel 1542677566 1542677566
2019-02-07 09:02:36 status unpacked freeapp-collection:armel 1542677566
2019-02-07 09:02:36 status half-configured freeapp-collection:armel 1542677566
2019-02-07 09:02:37 status installed freeapp-collection:armel 1542677566
2019-02-07 09:27:44 startup archives unpack
2019-02-07 09:27:45 upgrade plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 1.14.1.5488-cc260c476
2019-02-07 09:27:45 status half-installed plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-07 09:28:19 status half-installed plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-07 09:28:19 status unpacked plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-07 09:28:21 status unpacked plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-07 09:28:22 startup packages configure
2019-02-07 09:28:22 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-07 09:28:22 status unpacked plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-07 09:28:22 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-08 09:03:33 startup packages configure
2019-02-08 09:03:33 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-08 09:03:33 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-08 09:05:34 startup archives unpack
2019-02-08 09:05:35 upgrade freeapp-collection:armel 1542677566 1546843268
2019-02-08 09:05:35 status half-configured freeapp-collection:armel 1542677566
2019-02-08 09:05:35 status unpacked freeapp-collection:armel 1542677566
2019-02-08 09:05:35 status half-installed freeapp-collection:armel 1542677566
2019-02-08 09:05:39 status half-installed freeapp-collection:armel 1542677566
2019-02-08 09:05:39 status unpacked freeapp-collection:armel 1546843268
2019-02-08 09:05:39 status unpacked freeapp-collection:armel 1546843268
2019-02-08 09:05:39 startup packages configure
2019-02-08 09:05:39 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-08 09:05:39 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-08 09:10:16 configure freeapp-collection:armel 1546843268 <none>
2019-02-08 09:10:16 status unpacked freeapp-collection:armel 1546843268
2019-02-08 09:10:17 status half-configured freeapp-collection:armel 1546843268
2019-02-09 09:04:16 startup packages configure
2019-02-09 09:04:16 configure freeapp-collection:armel 1546843268 <none>
2019-02-09 09:04:16 status half-configured freeapp-collection:armel 1546843268
2019-02-09 09:04:18 status installed freeapp-collection:armel 1546843268
2019-02-09 09:04:18 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-09 09:04:18 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-09 09:05:28 startup packages configure
2019-02-09 09:05:28 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-09 09:05:28 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 08:27:09 startup packages configure
2019-02-10 08:27:09 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-10 08:27:09 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 08:27:15 startup packages configure
2019-02-10 08:27:15 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-10 08:27:15 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 08:29:52 startup packages purge
2019-02-10 08:29:52 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 08:29:52 remove plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-10 08:29:52 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 08:30:19 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 08:30:20 startup packages configure
2019-02-10 12:27:18 startup packages configure
2019-02-10 12:27:18 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-10 12:27:18 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:28:22 startup archives unpack
2019-02-10 12:28:24 upgrade readynasos:all 6.9.4 6.9.4+1
2019-02-10 12:28:24 status half-configured readynasos:all 6.9.4
2019-02-10 12:28:24 status unpacked readynasos:all 6.9.4
2019-02-10 12:28:24 status half-installed readynasos:all 6.9.4
2019-02-10 12:28:32 status half-installed readynasos:all 6.9.4
2019-02-10 12:28:33 status unpacked readynasos:all 6.9.4+1
2019-02-10 12:28:33 status unpacked readynasos:all 6.9.4+1
2019-02-10 12:28:34 startup packages configure
2019-02-10 12:28:34 configure readynasos:armel 6.9.4+1 <none>
2019-02-10 12:28:34 status unpacked readynasos:armel 6.9.4+1
2019-02-10 12:28:34 status half-configured readynasos:armel 6.9.4+1
2019-02-10 12:28:34 status installed readynasos:armel 6.9.4+1
2019-02-10 12:28:35 startup archives unpack
2019-02-10 12:28:36 upgrade rn-dictionary:all 20180901 20180905
2019-02-10 12:28:36 status half-configured rn-dictionary:all 20180901
2019-02-10 12:28:36 status unpacked rn-dictionary:all 20180901
2019-02-10 12:28:36 status half-installed rn-dictionary:all 20180901
2019-02-10 12:28:40 status half-installed rn-dictionary:all 20180901
2019-02-10 12:28:40 status unpacked rn-dictionary:all 20180905
2019-02-10 12:28:40 status unpacked rn-dictionary:all 20180905
2019-02-10 12:28:41 startup packages configure
2019-02-10 12:28:41 configure plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-10 12:28:41 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:28:41 configure rn-dictionary:all 20180905 <none>
2019-02-10 12:28:41 status unpacked rn-dictionary:all 20180905
2019-02-10 12:28:41 status half-configured rn-dictionary:all 20180905
2019-02-10 12:28:41 status installed rn-dictionary:all 20180905
2019-02-10 12:29:24 startup packages purge
2019-02-10 12:29:24 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:24 remove plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-10 12:29:24 status half-configured plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:25 status half-installed plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:25 status triggers-pending libc-bin:armel 2.19-18+deb8u10.netgear1
2019-02-10 12:29:25 status config-files plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:25 purge plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476 <none>
2019-02-10 12:29:25 status config-files plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:25 status config-files plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:25 status config-files plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:25 status config-files plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:25 status config-files plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:29:25 status not-installed plexmediaserver-ros6-binaries:armel <none>
2019-02-10 12:29:25 status installed libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 remove libssh2-1:armel 1.4.3-4.1+deb8u1 <none>
2019-02-10 12:29:26 status half-configured libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 status half-installed libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 status config-files libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 purge libssh2-1:armel 1.4.3-4.1+deb8u1 <none>
2019-02-10 12:29:26 status config-files libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 status config-files libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 status config-files libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 status config-files libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 status config-files libssh2-1:armel 1.4.3-4.1+deb8u1
2019-02-10 12:29:26 status not-installed libssh2-1:armel <none>
2019-02-10 12:29:26 trigproc libc-bin:armel 2.19-18+deb8u10.netgear1 <none>
2019-02-10 12:29:26 status half-configured libc-bin:armel 2.19-18+deb8u10.netgear1
2019-02-10 12:29:26 status installed libc-bin:armel 2.19-18+deb8u10.netgear1
2019-02-10 12:29:27 startup packages configure
2019-02-10 12:29:58 startup archives unpack
2019-02-10 12:29:59 install plexmediaserver-ros6-binaries:armel <none> 1.14.1.5488-cc260c476
2019-02-10 12:29:59 status half-installed plexmediaserver-ros6-binaries:armel 1.14.1.5488-cc260c476
2019-02-10 12:36:38 startup packages configure

       

      But the rest of the logs don't go far enough back to see the details.

      • LeMMin9's avatar
        LeMMin9
        Aspirant
        Feb 14, 2019
        Does that provide any ideas on recommendations for resolving the issue?

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