Forum Discussion

Aspirant

May 18, 2016

Solved

Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Hi everbody, like most of you I updatet my Readynas 204 today. The update process itself went smoothly, but after the necesarry restart some problems arose. 1. I wanted to update Anit-Virus Plus, b...

Netgear Apps & Add-ons

mdgm-ntgr
May 19, 2016
Edit: the fix in this post is no longer be needed.

Anyone else having this problem on an OS6 ARM system running 6.5.0 please download (EDIT LINK REMOVED)

If it self-extracts grab the zip file from the trash/recycle bin (if it is moved there). It is most important that you have the zip file that was downloaded.

Restore this zip file via System > Settings > Backup > Restore

You will then be prompted to do a reboot.

About 4-5 minutes later the problem should then be fixed.

BrianL2

NETGEAR Employee Retired

May 19, 2016

Hi Ringo155 & Canolli,

Welcome to the community!

Was it the same case if you will install an app manually or via 'Available apps'? We'll look into this issue that you guys reported.

Kind regards,

BrianL
NETGEAR Community Team

ReadDude

Aspirant

May 19, 2016

I am having the same issue on 6.5.0 upgrade from 6.4.1 on an NS102.

note, I am trying install a new ap for the the first time. i was not installed on 6.4.1....

this is the iDrive 1.00.6 or 1.00.7 versions, both will not install.

BrianL2
NETGEAR Employee Retired
May 19, 2016
Hi ReadDude,

Does this happen if you're trying to install apps under 'Available apps'? or via manual upload? Kindly prepare the logs so we can check what caused the problem.

Kind regards,

BrianL
NETGEAR Community Team
- ReadDude
  Aspirant
  May 19, 2016
  It fails under both the available apps and manual upload. I tried the available apps version 1.00.6 and manually tried to upload 1.0.7 and 1.0.6 all fail similarly, but I also see the problem of not being able to update the available apps list. it is almost like the device does not appear to be on the internet while my connection most definitely good.
  - StephenB
    Guru - Experienced User
    May 19, 2016
    I also saw a blank available apps screen on one system - I overinstalled OS 6.5 (just manually installed it again), which took care of that.
- ReadDude
  Aspirant
  May 19, 2016
  I tried the patch (restore the sources.zip file) and all things seem to be working okay now.
  
  For others who are experiencing issues. the restore also appears to have dealt with at least on previously unknown issue to me: the addition of the button set the fan speed. That was noted in the release notes, but I couldn't set the value until i did the restore. this restore step appears to have done more than reset the apps section.
  
  I did notice that it appears to have reset my credentials, i had to use the admin default password to get back in, was that intended?
  - Retired_Member
    May 19, 2016
    ReadDude wrote:
    I did notice that it appears to have reset my credentials, i had to use the admin default password to get back in, was that intended?
    Not sure about that one