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Forum Discussion
Netgear ReadyNAS Surveillance
Hi,
I have a ReadyNAS 316 and have installed the Netgear ReadyNAS Surveillance App Firmware Version: 1.4.3 which I am keen to make use of. It has commenced a 30 day trial period and requires a licence.
I approach the vendor I purchased the NAS from who advised that the licences are an 'end of life product' so I cannot obtain them.
The Netgear app looks very suitable for my purpose. I expect to use 8 cameras. Is it possible for me to use the Netgear ReadyNAS Surveillance app?
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DGCMartin wrote:I approach the vendor I purchased the NAS from who advised that the licences are an 'end of life product' so I cannot obtain them.
Not wanting to go off topic, but you comment about EOL for the current surveillance app is an interesting statement of which the partnership with Milestone and their product Arcus would seem to imply this too. Especially when you consider the difference in application capability.
I hope someone at Netgear can confirm/deny this for DGCMartin and all other users of Surveillance App and if true what is the upgrade path for licensed users as the Milestone license model is considerably different.
I have also tried to explore licences for Milestone Arcus following the links provided in the ReadyNAS app which I have also installed. The links lead to the email address sales@netgear.com for licence enquiries. So far (4 days) .... no response. For a product that looks so promising, its hard to understand how difficult it seems to be to purchase it.
Does anyone know of other surveillance software which can run on the ReadyNAS?
DGCMartin wrote:...I approach the vendor I purchased the NAS from who advised that the licences are an 'end of life product' so I cannot obtain them....
Not wanting to go off topic, but you comment about EOL for the current surveillance app is an interesting statement of which the partnership with Milestone and their product Arcus would seem to imply this too. Especially when you consider the difference in application capability.
I hope someone at Netgear can confirm/deny this for @DGCMartin and all other users of Surveillance App and if true what is the upgrade path for licensed users as the Milestone license model is considerably different.
[Sorry repost as previous got lost in formating]
Hi DGCMartin,
ReadyNAS Surveillance is already discontinued and it was already replaced by Milestone Arcus. The Milestone Arcus is supported for the ReadyNAS that is running on OS 6.8 or higher. For more information, you can also visit this link. You may also contact support for presales inquiry.
For the license purchase, you may purchase them from our authorized resellers.
Regards,
JohnCM_S
NETGEAR Community Team
JohnCM_S wrote:Hi DGCMartin,
ReadyNAS Surveillance is already discontinued and it was already replaced by Milestone Arcus.
Thanks for that JohnCM_S!
I had a sneaky suspicion that may have been the case - even though I have heard nothing in my part of the world. Would have thought this Press Release Sept 2017 could have been emailed to all licensed Netgear Surveillance users.
Do you have an idea if there is the plan to offer existing ReadyNAS Surveillance users an upgrade/migration path to Milestone Arcus? The renewal license model of Arcus is quite different to the existing model.
Thanks.
JohnCM_S is there a definitive statement from Netgear on the end of life/dicontinued status of Readynas Surveillance?
It woud seem that licenses are still being sold on Amazon - Readynas Surveillance Licenses
Hi yoban,
Unfortunately, there is no migration or upgrade path for the licensed users of Surveillance to Milestone Arcus and I doubt if there will be any plan as well in the future.
Currently, there is no definitive statement yet about the Surveillance but we have received the information that Surveillance will no longer be available for purchase.
Regards,
JohnCM_S
NETGEAR Community Team
JohnCM_S wrote:Hi yoban,
Unfortunately, there is no migration or upgrade path for the licensed users of Surveillance to Milestone Arcus and I doubt if there will be any plan as well in the future.
Currently, there is no definitive statement yet about the Surveillance but we have received the information that Surveillance will no longer be available for purchase.
Regards,
JohnCM_S
NETGEAR Community TeamThanks for the JohnCM_S and sorry if I have hijacked your post DGCMartin - sure hope not, and we are still on topic.
Unfortunately, there is no migration or upgrade path for the licensed users of Surveillance to Milestone Arcus and I doubt if there will be any plan as well in the future.
Shame to hear the likelihood of an upgrade path is slim...fingers crossed though.
JohnCM_S wrote:Currently, there is no definitive statement yet about the Surveillance but we have received the information that Surveillance will no longer be available for purchase.
Do look forward to the official announcement of EOL as this may spark the need for existing license holders to have an upgrade/migration path...but not holding my breath
As DGCMartin has stated about his difficulty in getting help/support from the likes of Sales etc. - do you have any reading material explaining how the 5-year license model works? Does application just stop? or is it support/upgrades stop? Cannot find much online.
I see WD offer 2-camera free license after the 30day trial period for certain products - maybe Netgear could also consider that as it woudl seem competitors are ahead of Netgear in this space....
Thanks!
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