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Forum Discussion

cchoate's avatar
cchoate
Aspirant
Sep 22, 2017
Solved

No apps installed or available

Ever since I updated my Nas firmware to 6.8.0, all my apps dissapeared and the available apps page is blank. I really only use one app - Resilio Sync. I downloaded that app directly from Resilio's we...
6.8.0
Apps
Netgear Apps & Add-ons
No apps
cchoate's avatar
cchoate
Aspirant
Sep 24, 2017

Ok, I have the solution for this issue. It turns out I did it to myself. My main volume hdd (named data) died and when I replaced it, I named it something else. Coincidentally it happened the same week 6.8.8 came out. I tried many different things but in the end I pulled three of the four drives out of the bays and did a factory reset. The new hdd became the data volume drive and everything worked great after that. 

Just an fyi - After installing the other three drives back in the bays, reboot the NAS. After the reboot, all other drives operated normal with no data loss. 

StephenB's avatar
StephenB
Guru - Experienced User
Sep 25, 2017
cchoate wrote:

My main volume hdd (named data) died and when I replaced it, I named it something else.

If you destroy the volume that holds the apps, the NAS will migrate them to a different volume - but of course that can only happen if the old volume is working.  

  • Brannor's avatar
    Brannor
    Guide
    Sep 26, 2017

    This is a known issue with 6.8.0.

     

    After trying all kinds of things including trying the new beta software (6.81....) that at least allowed me to manually install the software again... I rolled back to 6.7.5 from last year via a factory reset and manual (USB) flash... not what NetGEAR people will recommend and there are lots of warnings... I then manually installed an old version of my apps, and then updated them via the UI.

     

    But from now on, I'm not touching a first-round Firmware (i.e. a .0) ever again.

  • khomenkov's avatar
    khomenkov
    Aspirant
    Sep 26, 2017

    Thanks, it seems it worked! I found an old hard drive, which the new one pulled out of the repository and returned it back - all the applications appeared. then deleted it through the system. all installed applications were also removed, but the option to install from the application store was returned.

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