NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mharring54's avatar
mharring54
Aspirant
Apr 20, 2017
Solved

Netgear Genie update

I'm using Netgear Genie v. 2.4.10 and it keeps crashing. Trying to update but the update routine hangs on "Getting the description file..." Can't seem to find a download on the Netgear site. I use wi...
  • mharring54's avatar
    mharring54
    Apr 20, 2017

    Thanks. The wireshark is useful. Turns out it was my Amazon FireTV stick - problem solved. But the Netgear Genie is pretty neat for tracking network devices and referencing IP and MAC addresses. I'd like to update it and keep it from crashing everytime I open the network map.

    Isn't there an easy update to download somewhere? The update from within my current version just hangs up.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More