Forum Discussion

Guide

Mar 21, 2016

Photo II update

Hi, The app is buggy since months now. It is impossible to create an admin account. When an update Will be published ? Thanks in advance Rnnas516+eda500 6.5.0 beta 2

Photos II

matmar

Guide

May 03, 2016

it is a pity not to have any news and photo II not working. It s not a good practise with regards to netgear clients...

siigna

NETGEAR Employee Retired

May 03, 2016

Sorry, I haven't been able to check the forums in a bit.

Would you mind providing access to your NAS so we can debug this issue a little deeper? Details for the process are in the support knowledge base. Disclaimer and access code can be emailed to the logs email address (attn: siigna). Feel free to PM me any questions.

matmar
Guide
May 13, 2016
did you find the issue siigna ? can i remove support access ?
- klamath
  Aspirant
  Jun 05, 2016
  Hi
  I've a rn102 with OS 6.5.0 and I have the same problem with Photos II,
  I cannot create any admin account, and I have the follow error
  
  Method: Wizard getPublicKey
  FaultString: Array list index out of bounds
  FaultCode: Server
  FaultDetail: null
  
  Thanks for support
  - matmar
    Guide
    Jun 19, 2016
    siigna we are several facing the same issue since months.
    I really appreciate if we can get a solution.
    
    Is NETGEAR care about his clients ?
    Thanks in advance
    Rgds