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ReadyNAS Surevlliance license problem?
Hi, Trying to get ReadyNAS Survelliance to work but its not that easy as I was hoping for. Before buying licenses for more cameras I want to have it working. My problems 1. If I click on 'Ma...
Hello Gear,
You are currently using a ReadyNAS 102 which is a ReadyNAS 100 series product that falls under the category of Home products. ReadyNAS 100 series and ReadyNAS 2120 support ReadyNAS Surveillance Home. Please page see 3 of ReadyNAS Surveillance data sheet
Please see differences of full ReadyNAS Surveillance features and ReadyNAS Surveillance Home application features at page 7 of the user manual
This explains why you do not see the Recording Schedule tab; Motion detection-based recording is also not included to the features of ReadyNAS Surveillance Home.
We sincerely apologize for any inconvenience this may have caused you.
Regards,
Hi Gear,
The license key table is normally blank for one camera as your (1) free ReadyNAS surveillance activation. To setup motion detection, kindly got to "Recording & Event", then "Recording Settings", then "Recording Schedule". In here select the camera you want to record from when it detects motion. Select "Configure" then "Mode" and choose "Record on Event". The "Motion" choice will become available - then select it afterwards.
Kind regards,
BrianL
NETGEAR Community
Hi,
Thanks for your reply...
Ok, I cannot see that Tab, I only see the "Recording Mode" and no Option to record on Schedule
I have tried with both Internet Explorer and Mozilla with same result.
What can be the reason for this missing TAB?
ReadyNAS has firmware 6.2.4
Survelliance has Installed version 1.1.1-3
Hello Gear,
You are currently using a ReadyNAS 102 which is a ReadyNAS 100 series product that falls under the category of Home products. ReadyNAS 100 series and ReadyNAS 2120 support ReadyNAS Surveillance Home. Please page see 3 of ReadyNAS Surveillance data sheet
Please see differences of full ReadyNAS Surveillance features and ReadyNAS Surveillance Home application features at page 7 of the user manual
This explains why you do not see the Recording Schedule tab; Motion detection-based recording is also not included to the features of ReadyNAS Surveillance Home.
We sincerely apologize for any inconvenience this may have caused you.
Regards,
Hello JennC,
Thanks for your repsonse.
That explains it, I had missed that limitation in the documementation.
I cannot see that this feature 'Motion Detection' will be of any worth dividing home/business... the 102 serie is by itself limited in a way that it puts itself into Home segment but why remove the feature 'Motion Detection'?!?.
If you use the ReadyNAS in a business segment the 102 will not be an option anyway.
I'm hoping that you can 'on behalf of me' put the request to the responsible for the limitation to change its mind and let the feature be in Home edition as well or change the Home/Business model and include all features for the bought licenses for additional cameras and perhaps keep the limited license for 1xx series or go the same way with a 30 days trial.
Many thanks for fast response!
Best Regards
Hello Gear,
You are most welcome!
Please feel free to post our requests/ideas/suggestions at the Idea exchange board.
Adding kudos to the ideas will help as development team will be reviewing the most kudos for considering it to add to the product's future functionality.
Regards,
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