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Solved
ReadyNAS Remote Login Problems
Readynas Remote no longer recognizes assigned User ID's & passwords.
We've been using a ReadyNAS Ultra 4 for the last 5 years wih both remote and local access. As of Friday, Jan 27, 2017 everything was working fine. Today, Monday January 30, 2017 remote users cannot log into the NAS using the ReadyNAS Remote client software.
We can access the NAS fine on teh local network. No problems at all.
I can access the NAS remotely using a browser & HTTP/S access. So the device is accessible outside the local network.
The problem seems to be the ReadyNAS Remote add-on and/or client software.
Following is a screenshot of the ReadyNAS Remote client login screen I receive:
Although it is not explicitly stated, the red test for User ID and Password suggest that the software is not recognizing one or both.
When I check on the NAS using admin screen, all remote User ID's are listed in the "Allowed" list of remote users in the "Remote Access" window of the ReadyNAS Remote Add-on.
When I log onto remote.readynas.com, the User ID & passwords are recognized and correct for the remote users.
If I click on the "Forgot password" link in the Login-in window shown abaove, then I'm greeted with the following window:
If I enter in a valid User ID *or* provide a registered email address, then I am notified that User ID or Email address entered is not valid.
If I instead select the "Get new account" link on the log-in screen, I'm given a short form to fill out. When complete the form using any information (i.e. either enter info for an existing user or try to create a brand new remote user), then I'm greeted with the following window indicating that there is a connection error. Except for this application, I'm not having any network connection problems (either local or internet)
To the best of my knowledge there have been no changes on our side (i.e. Windows updates, NAS firmware updates, ReadyNAS Remote client, etc.)
Any suggestions?
Model: RNDU4000 : ReadyNAS Ultra 4 [X-RAID2]
Firmware: RAIDiator 4.2.30
Memory: 1024 MB [DDR2]
ReadyNAS Remote v1.0.9.51 (on NAS)
ReadyNAS Remote Version 1.7.6.28 (client)
Affected computers include devices running Windows 10 (both updgrade and factiory installed) and Windows 7.
Thanks in advance.
JR
garrybunk wrote:My ReadyNAS Remote access is working this morning! I am getting an error message at Windows startup, something about a ReadyNAS Remote Config-Options file "can't access - file in use", but it's working so I just click ok and it disappears.
-Garry
Working for us as well. Required no actionon our part -- it simply started working.
13 Replies
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There seem to be a lot of issues with Windows systems reaching both readynas remote and readycloud over the past few days. It'd be helpful if someone from Netgear posted some info on what's going on.
I'm in the same boat. I've been running ReadyNAS Remote on a Duo v2 at home for over a year no without issue. At work my laptop logs into ReadyNAS remote automatically upon startup and access has been working flawlessly through last Friday. Then on Monday I noticed I'm getting the same error posted in the O.P. At first I thought maybe it was because my ISP changed my IP address (which they did, but I don't know when that change occurred - perhaps months ago), but then realised ReadyNAS Remote shouldn't be affected by my IP address (right?).
It's almost like we're being forced to migrate to ReadyCLOUD without notice. I can't remember why I didn't go with ReadyCLOUD a year ago when I first set this up; perhaps because ReadyNAS Remote was simpler. Does ReadyCLOUD do the same thing? Give you a secure private connection to all your shares as if you were physically conneced to the same network (i.e. as if I was home)?
-Garry
garrybunk wrote:
I can't remember why I didn't go with ReadyCLOUD a year ago when I first set this up;
ReadyCloud is OS-6 only, it is not available on your duo v2. So that was never an option for you.
ReadyCloud does include the remote VPN connection, but there are other features are layered on top.
You could switch to OwnCloud, there is an add-on available for the v2 (small cost) here: https://rnxtras.com/readynas-os5-arm
StephenB wrote:There seem to be a lot of issues with Windows systems reaching both readynas remote and readycloud over the past few days. It'd be helpful if someone from Netgear posted some info on what's going on.
Thanks. It's helpful to know that this is not isolated to our NAS.
How frequently do Netgear personnel participate in the forums?
- I've got an NV+ and using ReadyNas Remote, but can't sign in from a laptop to access it using remote. I can access the readynas remote login web page and see the shares from my iphone readynas app, so the NV is there and accessable, but the windows client software doesn't appear to be accepting my password. This has only happened 30 January 2017 and I don't know why. I have reset the app on the NAS, I've rebooted the NAS, I've reinstalled the client and set up a new readynas remote access but still no joy. Has there been a change so that the windows client doesn't work? Appreciate your help Thanks Graham
- See Malcolm T comment 2017-01-31 1055AM https://community.netgear.com/t5/ReadyCLOUD/Readycloud-services-unavailable/m-p/1217081/thread-id/6475 "" FYI - I spoke with Netgear NAS support earlier. They confirmed that there is indeed a VPN problem of which they are aware. Evidently Leaf Network cards are failing to be issued with IP addresses so all connectivity from Windows desktops is failing. Also attempting to add new account or use forgotten passworx wizard fails with an invalid message for the same reason. I was told it is high priority to resolve but no indication of expected resolution time. ""
Lpgps01 wrote:
See Malcolm T comment 2017-01-31 1055AM https://community.netgear.com/t5/ReadyCLOUD/Readycloud-services-unavailable/m-p/1217081/thread-id/6475 "" FYI - I spoke with Netgear NAS support earlier. They confirmed that there is indeed a VPN problem of which they are aware. Evidently Leaf Network cards are failing to be issued with IP addresses so all connectivity from Windows desktops is failing. Also attempting to add new account or use forgotten passworx wizard fails with an invalid message for the same reason. I was told it is high priority to resolve but no indication of expected resolution time. ""Thanks for posting that! Hope it's resolved soon.
-Garry
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