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Forum Discussion
Solved
ReadyCloud login issue
Hi Guys
First of, the form I filled in to start this discussion wouldn't keep my device model number so I say it hear. It is a ReadyNAS RN31400.
No the issue I am having. For almost a cou...
Hi Masoud
Welcome to the Community!
Is your RN314 still joined on ReadyCloud? If it is, there is a possibility that you may have to unjoin it first then rejoin it to the MyNETGEAR Account that has been created. When you tried to upgrade your ReadyCloud account did you used the same Email that you also used when you chose Option 2?
kindly try to go to my.netgear.com and login using the said Email. You can always use the forgot password link in case you don't have the password.
It is very important that the Old ReadyCloud account be upgraded on the SSO login.
ReadyCLOUD looks for an existing MyNETGEAR account matching your ReadyCLOUD email address. Because you have an existing MyNETGEAR.com account, ReadyCLOUD prompts you to link your ReadyCLOUD and MyNETGEAR.com accounts.
PM me your ReadyCloud account email and the Email you used for MyNETGEAR
Regards
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