NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS 1100 does not appear in Vault devices list
My ReadyNAS 1100 has the latest OS4 with latest Vault add-on.
I have registered a Vault Account.
iMac with Raidar and Safari browser.
I have successfull installed the Vault add-on and the service appears enabled, when I click the “Manage ReadyNAS Vault” button, the browser opens to the vault website (devices page) but nothing displays.
Manually entering the Vault website, the ReadyNAS does not appear in the list of devices. The iMac appears as a device since using the Apple Vault App.
I’m stumped! Is it a firewall issue? Browser issue? OS issue?
Would greatly appreciate some help...
2 Replies
Replies have been turned off for this discussion
Hi Soggytiri ,
So sorry to hear you are running into a problem. The ReadyNAS Vault support team will be happy to help you debug the issue.
Can you DM with your account or shoot us a note at support@readynasvault.com? That way we can a) confirm that you do have the latest version installed (i.e. not getting a false positive in installation) and b) check for any error logs in the attempt to add your device to the account.
Thanks,
ReadyNAS Vault
Hi Soggytiri -
Just wanted to close the loop here - it looks like you were able to connect with the ReadyNAS Vault support team and that together you were able to sovle the problem.
Can you confirm that the issue is now resolved? If so, would you be comfortable sharing the steps taken to resolve or authorizing us to post them here?
Thanks so much,
ReadyNAS Vault support
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
