Forum Discussion

Guide

Aug 23, 2017

Solved

readynas pro 6 is not playing nice.

I upgraded the frimware from 6.7.?? to 6.8. After firmware I have attempted to back up data. During transfer, nas has become unresponsive and disappeared from my network. Anyhow, I rebooted the n...

ReadyNAS OS 6

ReadyNAS Ultra or Pro or NVX

mdgm-ntgr
Aug 29, 2017
Your disks are healthy.

The 4GB OS volume wouldn't mount and I couldn't repair it, so I wiped that. All your settings and logs have been wiped, but your data volume is still there.

Marty_M

NETGEAR Employee Retired

Aug 24, 2017

Hello Groffo,

After firmware upgrade the NAS was still fine the problem occured while you are doing a backup job. The concern may require assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend. You should contact support right away and OS re-install should not been done since it will erase important logs. Can the raidar still detect the NAS on the network?

Welcome to the community!

Regards,
Marty_M
NETGEAR Community Team

Groffo
Guide
Aug 24, 2017
Thanks for responding. Yes, raidar will still detect the nas.
- Marty_M
  NETGEAR Employee Retired
  Aug 24, 2017
  Hello Groffo,
  
  Can you please try to download the logs of the NAS and provide us a copy, you may use file sharing website like wikisend and just PM me the download link.
  
  Regards,
  Marty_M
  NETGEAR Community Team
  - Groffo
    Guide
    Aug 25, 2017
    Marty, thank you so much for your help.
    
    Raidar is detecting the NAS, however, it will not allow me to access the admin page via raidar or by htttp://192.168.1.32/admin
    
    Is there some other way to obtain logs?
    
    Raidar is just showing the "previously formatted disk(s) detected (dirty disks)" error in status
Marty_M
NETGEAR Employee Retired
Aug 27, 2017
Hello Groffo,

It does appear that the NAS requires to be on telnet/tech support mode and assistance from our engineers and/or higher tier who can remote in to the NAS and fix this from the backend.

Regards,
Marty_M
NETGEAR Community Team
- Groffo
  Guide
  Aug 28, 2017
  How do I go about that? is that through the community or do I contact support?
  - StephenB
    Guru - Experienced User
    Aug 28, 2017
    Groffo wrote:
    
    How do I go about that? is that through the community or do I contact support?
    
    You can't use support, because OS 6 isn't supported on the pro.
    
    Perhaps wait and see if a Netgear person here offers to take a look.