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RAX120 not playing nice with new Samsung Galaxy S10
Just received the phone and it simply won't connect to the network unless I set a static IP on the phone. When it manages to connect with the static IP, speeds are abysmal at 100 mbit or under (link speed, not speed test). When trying to connect normally, the phone gives an error saying that it failed to obtain an IP.
I've double checked the credentials, tried 2.4 and 5ghz bands, tried WPA3 to no avail. I'll try now disabling AX but then what's the point of having both devices. Everything else in the network connects just fine. Phone and router are on the latest firmware.
Any ideas to troubleshoot?
- That is correct, AX is enabled and working with S10 plus.
26 Replies
Disabling AX fixes everything, except now it's just a glorified AC router.
Tha'ts the fun when going (b)leading edge technology - some interoperability issues are easily predictable. Here it's Wi-Fi 6 (not WPA3 and I understand you had disabled WPA3 already for a test).. Could be a problem on both ends. Netgear has to investigate, not much we can do as end users (even if highly tech minded - most of us don't have access to Wi-Fi 6 capable wireless analyzers). File a support ticket if you are within the full support time of your AX12.
Hi blackhawkpr,
Thank you for your post. I'd like our support team to look into this and they made need to contact with you for further information. If you wish to be contacted, please send me a message with your contact information and I can forward it to the team.
~Christian
- PM sent
I was having the exact same issue and I fixed it. After working with tech support for almost 2 hours it couldn't be resolved so they sent me a new router. It had the same issue right out of the box, so I just went back and did some troubleshooting myself with the older one. There is a new firmware out 1.0.0.84 which allows you to select a "DFS" channel under the 5Ghz advance settings. Once I did that it all worked!
davecar wrote:
There is a new firmware out 1.0.0.84 which allows you to select a "DFS" channel under the 5Ghz advance settings. Once I did that it all worked!
Up to now, the workaround for these AX clients was to disable the AX mode on the router (making it an expensive AC device). Can you confirm this is no longer required, and you didn't had to disable AX on the replacement device? This would be some good progress for the interoperability!
I can confirm that the latest firmware (1.0.0.84) works fine with my S10+ without having to turn off the AX feature on the router.
