NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS Surveillance Cannot Activate License
I purchased a license from an online vendor, they mistakenly sent the response from Netgear to an incorrect email address. I now finally have the license but cannot seem to activate it. On my NAS i...
Thanks mdgm.
I've gotten to the bottom of it...
The problem was the ethernet cable was plugged into eth0 - and license activation doesn't work in this case. When I moved the patch cable into eth1, it worked.
Bizzare behaviour. And it's a shame the error message is so generic.
Hello rhpot1991,
I understand that you were already able to activate it successfully. I found your online case submission too, just reply to the support expert who will handle it.
We apologize for the inconvenience.
Regards,
I've had the same error "license activated failed" for 2 or 3 months now. Netgear support said it's due to a security vulnerability - which was apparently fixed with the recent release of ReadyNAS Surveillance. However, i still get the same error when trying to activate my license, after installing this new release.
Interesting that the offline activation worked for you. Not an option for me though, because I only have a mac.
twc, what led to this? Did you do a factory default (wipes all data, settings, everything) without first deactivating the license?
Can you confirm that the NAS is connected to the internet (i.e. email alerts get sent, you get prompted to update the firmware when logging into the admin UI if running an old version etc.).Great to see this forum is active, thank you mdgm.
To answer your question, no I don't think I did anything that might've lead to this. There was certainly no factory reset or anything.
I was able to activate my first 2 licenses fine (around a year ago), but now this 3rd license won't activate.
I assume the RN104 is connected to the Internet - because I can see the existing video cameras in the Surveillance App when I'm away from home. However, it doesn't send emails or ask me to update (from 6.2.2). I also get no feedback when I click "check for updates".
In the network tab, I notice there's nothing on the routes subtab page. Is that normal?
If you set a static I.P. on the NAS did you specify the correct DNS Server addresses? Perhaps try adding Google DNS (i.e. 8.8.8.8) to the DNS Server Address List.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
