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Forum Discussion

yoban's avatar
yoban
Apprentice
Aug 08, 2017
Solved

Readynas Surveillance License Code Will Not Activate

Hi there I have fallen in to the trap of not being able to reactivate my readynas surveillance 4 camera license. This has come about from needing to rebuild the NAS and in the process did not transf...
license activation
Netgear Apps & Add-ons
Surveillance
  • yoban's avatar
    yoban
    Aug 14, 2017
    JennC wrote:

    I think it has been reset now. Could you check please?

    Thanks for that! Got the email from Support indicating this. Have been successful in reapplying my license code.

    Did not get a chnace to test the other NIC, but believe this was nto the issue. Also did not get a chance to use the Offline Tool, but would have felt that it would have worked now that the license has been reset.

     

    Thanks to all the provided assistance. Could I ask that either yourself, JennC, or mdgm-ntgr or fellow moderators have a chat to Support (level 1) to clarify that there is no need for a support contract and as such, this would reduce the workload on yourselves. This would mean phoning support would work or having an online mechanism.

     

    Thanks to mdgm-ntgr for the reset and confirmation on support contract requirement (none).

JennC's avatar
JennC
NETGEAR Employee Retired
Aug 11, 2017

Hello yoban,

 

I think it has been reset now. Could you check please?

 

Regards,

yoban's avatar
yoban
Apprentice
Aug 14, 2017
JennC wrote:

I think it has been reset now. Could you check please?

Thanks for that! Got the email from Support indicating this. Have been successful in reapplying my license code.

Did not get a chnace to test the other NIC, but believe this was nto the issue. Also did not get a chance to use the Offline Tool, but would have felt that it would have worked now that the license has been reset.

 

Thanks to all the provided assistance. Could I ask that either yourself, JennC, or mdgm-ntgr or fellow moderators have a chat to Support (level 1) to clarify that there is no need for a support contract and as such, this would reduce the workload on yourselves. This would mean phoning support would work or having an online mechanism.

 

Thanks to mdgm-ntgr for the reset and confirmation on support contract requirement (none).

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