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ReadyNAS Surveillance Cannot Activate License
I purchased a license from an online vendor, they mistakenly sent the response from Netgear to an incorrect email address. I now finally have the license but cannot seem to activate it. On my NAS it has an input for S/N, the email I have only has a license key. Typing that license key into the S/n input and clicking the activate button resturns no response. What am I supposed to do now? It shouldn't be this hard to purchase something, if I try to contact Netgear I get knocked down because my NAS's 90 day support window is over.
Edit: Eventually it poped up an alert saying "License activated failed."
Edit 2: I was able to go through the offline activatoin successfully, still 100 times more difficult than this needs to be.
Thanks mdgm.
I've gotten to the bottom of it...
The problem was the ethernet cable was plugged into eth0 - and license activation doesn't work in this case. When I moved the patch cable into eth1, it worked.
Bizzare behaviour. And it's a shame the error message is so generic.
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Hello rhpot1991,
I understand that you were already able to activate it successfully. I found your online case submission too, just reply to the support expert who will handle it.
We apologize for the inconvenience.
Regards,
I've had the same error "license activated failed" for 2 or 3 months now. Netgear support said it's due to a security vulnerability - which was apparently fixed with the recent release of ReadyNAS Surveillance. However, i still get the same error when trying to activate my license, after installing this new release.
Interesting that the offline activation worked for you. Not an option for me though, because I only have a mac.
twc, what led to this? Did you do a factory default (wipes all data, settings, everything) without first deactivating the license?
Can you confirm that the NAS is connected to the internet (i.e. email alerts get sent, you get prompted to update the firmware when logging into the admin UI if running an old version etc.).
So I was originally able to update with the offline tool, and everything was working. Now all of a sudden when I sign into Surveillance I am greeted with a message stating "The license is invalid", yet my license is in the list as status "Activated". What the heck do I do now?
Hi rhpot1991,
In this case, ignore this message or have your rebooted unit and see if that makes a difference. If you will get the same message or behavior, I will suggest that you report this back to our support team.
Kind regards,
BrianL
NETGEAR Community Team
Reboot didn't help. I tried to activate again but received a messae that the serial was already activated. I transfered the serial and did an offline actication successfully, so I seem to be back up and running now. Activation issues sure are getting tiring very quickly though.
Edit: Removed duplicate post.
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