NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
belfunk
Jan 19, 2021Aspirant
ReadyNas314 Unable to install Plex
Hello, I am trying to install Plex Media Server on ReadyNas314 and get an error saying 'Cannot install application Plexmediaserver'. There is no other information provided. How can I resolve this...
- Feb 04, 2021
Thanks, Stephen. I fixed the issue a while ago.
This was what I did:
- Checked /var/log/apt/history.log. Issue was with nzbget-app:
Start-Date: 2020-01-30 23:03:12
Commandline: apt-get -qq install --fix-broken
Install: libgcrypt20-dev:amd64 (1.6.3-2+deb8u8, automatic), zlib1g-dev:amd64 (1:1.2.8.dfsg-2+deb8u1, automatic), php5-cli:amd64 (5.6.33+dfsg-0+deb8u1.netgear1, automatic), php5-json:amd64 (1.3.6-1, automatic)
Upgrade: perl-base:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libgpg-error-dev:amd64 (1.10-3.1, 1.17-3), libc6-dev:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libgnutls-openssl27:amd64 (2.12.23-13, 3.3.30-0+deb8u1), php5-common:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), zlib1g:amd64 (1:1.2.8.dfsg-2+b1, 1:1.2.8.dfsg-2+deb8u1), libncurses5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libcgi-pm-perl:amd64 (3.61-2, 4.09-1), libgcrypt11-dev:amd64 (1.5.0-5+deb7u4, 1.5.4-3+really1.6.3-2+deb8u8), libncursesw5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgnutls-deb0-28:amd64 (3.3.8-6+deb8u7, 3.3.30-0+deb8u1), libperl5.20:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libtinfo5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgcrypt20:amd64 (1.6.3-2+deb8u4, 1.6.3-2+deb8u8), libxml2-dev:amd64 (2.8.0+dfsg1-7+wheezy5, 2.9.1+dfsg1-5+deb8u8), libp11-kit-dev:amd64 (0.12-3, 0.20.7-1), libncurses5-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libtinfo-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libssl-dev:amd64 (1.0.1t-0.netgear1, 1.0.1t-1+deb8u12), ncurses-bin:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libapache2-mod-php5:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), libtasn1-6-dev:amd64 (3.4-3, 4.2-3+deb8u3), libonig2:amd64 (5.9.1-1, 5.9.5-3.2+deb8u4), libc-dev-bin:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libxml2:amd64 (2.9.1+dfsg1-5+deb8u6, 2.9.1+dfsg1-5+deb8u8), perl:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), perl-modules:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), tzdata-java:amd64 (2016c-0+deb7u1, 2019c-0+deb8u1), libssl1.0.0:amd64 (1.0.1t-1+deb8u7, 1.0.1t-1+deb8u12), tzdata:amd64 (2017c-0+deb8u1, 2019c-0+deb8u1)
Remove: nzbget-app:amd64 (1.0.4)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2020-01-30 23:03:14- Search for these files to remove:
sudo ls -l /var/lib/dpkg/info | grep -i nzbget
- Removed the package files manually (had to find it using winscp find):
/var/lib/dpkg/info/nzbget-app.list
/var/lib/dpkg/info/nzbget-app.md5sums
/var/lib/dpkg/info/nzbget-app.postinst
/var/lib/dpkg/info/nzbget-app.postrm
/var/lib/dpkg/info/nzbget-app.preinst
/var/lib/dpkg/info/nzbget-app.prerm- Upgraded all the packages which fixed the issue:
sudo apt-get -f upgrade
StephenB
Feb 03, 2021Guru - Experienced User
belfunk wrote:
Error: Sub-process /usr/bin/dpkg returned an error code (1)
Look in dpkg.log next.
belfunk wrote:
How can I configure the NAS to connect to the internet as required? What should the required setting be?
If you are using the default DHCP network setup, then you should be able to reach the internet (though you might need to forward a port later on to connect to plex when you are away from home).
Are you using DHCP now?
belfunk
Feb 04, 2021Aspirant
Thanks, Stephen. I fixed the issue a while ago.
This was what I did:
- Checked /var/log/apt/history.log. Issue was with nzbget-app:
Start-Date: 2020-01-30 23:03:12
Commandline: apt-get -qq install --fix-broken
Install: libgcrypt20-dev:amd64 (1.6.3-2+deb8u8, automatic), zlib1g-dev:amd64 (1:1.2.8.dfsg-2+deb8u1, automatic), php5-cli:amd64 (5.6.33+dfsg-0+deb8u1.netgear1, automatic), php5-json:amd64 (1.3.6-1, automatic)
Upgrade: perl-base:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libgpg-error-dev:amd64 (1.10-3.1, 1.17-3), libc6-dev:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libgnutls-openssl27:amd64 (2.12.23-13, 3.3.30-0+deb8u1), php5-common:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), zlib1g:amd64 (1:1.2.8.dfsg-2+b1, 1:1.2.8.dfsg-2+deb8u1), libncurses5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libcgi-pm-perl:amd64 (3.61-2, 4.09-1), libgcrypt11-dev:amd64 (1.5.0-5+deb7u4, 1.5.4-3+really1.6.3-2+deb8u8), libncursesw5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgnutls-deb0-28:amd64 (3.3.8-6+deb8u7, 3.3.30-0+deb8u1), libperl5.20:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libtinfo5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgcrypt20:amd64 (1.6.3-2+deb8u4, 1.6.3-2+deb8u8), libxml2-dev:amd64 (2.8.0+dfsg1-7+wheezy5, 2.9.1+dfsg1-5+deb8u8), libp11-kit-dev:amd64 (0.12-3, 0.20.7-1), libncurses5-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libtinfo-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libssl-dev:amd64 (1.0.1t-0.netgear1, 1.0.1t-1+deb8u12), ncurses-bin:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libapache2-mod-php5:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), libtasn1-6-dev:amd64 (3.4-3, 4.2-3+deb8u3), libonig2:amd64 (5.9.1-1, 5.9.5-3.2+deb8u4), libc-dev-bin:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libxml2:amd64 (2.9.1+dfsg1-5+deb8u6, 2.9.1+dfsg1-5+deb8u8), perl:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), perl-modules:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), tzdata-java:amd64 (2016c-0+deb7u1, 2019c-0+deb8u1), libssl1.0.0:amd64 (1.0.1t-1+deb8u7, 1.0.1t-1+deb8u12), tzdata:amd64 (2017c-0+deb8u1, 2019c-0+deb8u1)
Remove: nzbget-app:amd64 (1.0.4)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2020-01-30 23:03:14
- Search for these files to remove:
sudo ls -l /var/lib/dpkg/info | grep -i nzbget
- Removed the package files manually (had to find it using winscp find):
/var/lib/dpkg/info/nzbget-app.list
/var/lib/dpkg/info/nzbget-app.md5sums
/var/lib/dpkg/info/nzbget-app.postinst
/var/lib/dpkg/info/nzbget-app.postrm
/var/lib/dpkg/info/nzbget-app.preinst
/var/lib/dpkg/info/nzbget-app.prerm
- Upgraded all the packages which fixed the issue:
sudo apt-get -f upgrade
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!