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Forum Discussion
RN316 does no finish booting and OS install gives error "could not extracting files) last FW
Hi all, without any warnings the RN3165 stopped completing the boot at about 99%. On the first day I could login and see one fan only working. It looks the power supply fan is dead. Tried the OS r...
This is likely a problem with the data volume, not the hardware. It's highly unlikely to be the power supply, as it wouldn't get that far in booting. The first best step is to remove the drives (labeling them so they go back in in the same order later) and use a scratch drive (containing no data you care about) and see if the NAS will boot and create a new volume. If it does, and I suspect it will, then you probably have a volume problem, not a hardware one. It is possible one of the drives is bad, so you can use the drive test in the boot menu or (better) a PC and the drive manufacturer's tools to check their health once you know the chassis is good.
If all the hardware checks out, you can ask for assistance here in recovering your volume, or at least the data from it, if you need to. But hopefully you have a backup, in which case a factory default and restoration of data from backup is the easiest path forward.
Hi Sandshark, right on, it booted with different 3 disks. It asked me to create a new Volume. I did not know if was ok to do it so I did not.
Is it ok to create a new volume when having the new 3 disks in or will that cause issues when I insert the 6 original disks configured in Flex-RAID Volume? BTW, all disks appear in blue, no red, in the original Flex Raid. I thought I was protected ;(I have spare disks. How do I recover the data without having a backup? Thank you.
It won't hurt to create a new volume on the new drive(s). All configuration information is stored on the drives, not in the NAS itself. But you are probably going to want to use the NAS to recover the data, so don't plan on that new volume being where you recover to.
Assuming you are at RAID5, you could try booting (in read-only mode via the reset button menu is best) with one of the drives missing, then trying each as the missing one, but I'm doubtful that's going to be the answer.
Recovering volumes is not my forte, and there are a lot of different things that can be wrong. Just going in and checking takes some knowlege of Linux and the command line, and it is very east to make things worse instead of better. It's happened to my twice, once a very long time ago on an NV+ when it was current and once on an EDA500 because of an eSATA cabling issue, and I just destroyed the volume and recovered from backup.
With no backup, the best method is, unfortunately, paid support from Netgear. Since they apparently no longer offer "per incident" support, than means buying a support contract. And if data recovery ends up being necessary (which, at this point, there is no reason to believe is the case), that's extra.
StephenB or rn_enthusiast may be able to better help you now that we know it's not a hardware issue.
Apparently there is no disc failure. The issue seems to be the Volume data somehow getting corrupted, even if this was not supposed to happen.
I thought protection from this happening was the avantage of buying this unit and using Flex Raid,
The system configuration data was written to the disks, so even if a disk failed the configuration could still be recovered.
I feel deceived, Netgear promised protection when using this unit with Flex Raid but that is not true.
Could someone from Netgear assist to recover the data, before we start looking at other means of obtaining re-compensation for our loss?
Thank you.
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