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Forum Discussion
Slow internet speed
I have a ReadyNAS 312 and currently have the ReadyCloud app v1.19 running on my system. I am the only user of the ReadyNAS and use it for backup and storage. When the app is indexing or uploading f...
Sorry for my typo regarding Mbps vs MBps. I have 100 up and down via Google Fiber and what I typed should have been obvious rather than you, again, essentially calling me an idiot. Seriously?!
Yes, it is a local issue in that my Surface cannot do anything on the internet if ReadyCloud is running as it takes up the entire bandwith of my Surface. Do I really have to continue explaining the issue or can you use some common sense?
As I have explained before, if you care to read my posts, my Surface is conncected via wi-fi to my Google Fiber router. In addition, there are only 2 other devices ever connected to the Google Fiber router: my iPhone via wi-fi and my NAS hard wired.
I've also explained that Google Fiber has been out to "solve" the issue and I have the most up to date Cat 5 cable and they specifically determined that ReadyCloud was causing the issue (i.e., 100/100 speeds when ReadyCloud not running; "significantly" slower when ReadyCloud is running).
How many times do I have to repeat myself before getting a possible solution? The message is pretty clear: ReadyCloud, when indexing/uploading, makes my machine impossible to use on the internet.
tkernaghan wrote:
Sorry for my typo regarding Mbps vs MBps. I have 100 up and down via Google Fiber and what I typed should have been obvious rather than you, again, essentially calling me an idiot. Seriously?!
Take a breath. I did not call you an idiot or say anything disrespectful in my posts. But I have no idea of your setup or your issue other than what you post. FWIW, I also have no idea what you know about networking and what you don't know. I get that you are very frustrated. But if we don't have the right information, then we aren't likely to help you. The more we guess what you meant to say, the more likely we are to draw false conclusions.
I knew you had a Google router, but many people include switches and other equipment on their home network. Mesh routers can also create bandwidth limits on the link layer, and I don't know enough about the Google service to know if they include their mesh Google Wifi system or not.
Your 100 mbit up/down link from Google isn't relevant if the congestion problem is local. If your screen shots were taken with wired ethernet then there is evidence in them that suggests that your surface link speed isn't gigabit as it should be. Plus normally the ReadyCloud app shouldn't be sending the data through the fiber link when you are at home - it is designed to send the data directly to the NAS - again suggesting that the problem is in fact local. schumaku gave you a way to check if the data transfer is local or routed through the cloud.
And if the traffic is local, then ReadyCloud should be able to use more bandwidth in task manager when you are using gigabit ethernet - not less. And you should still be able to connect to the internet from the surface.
You still haven't confirmed the link speeds on the Surface or on the NAS, and I don't know if your task manager screen shots were taken with a wireless connection or a wired gigabit. I am also unclear as to whether "up to date Cat 5" means Cat 5e or something else.
One other thing that would help is if you could measure the throughput between the surface and the NAS (both when the surface is wired, and when it is not). There is a tool called NasTester ( http://www.808.dk/?code-csharp-nas-performance ) that is good for this, as it is freely available and allows us to compare the results with our own systems.
As schumaku says, you aren't talking to anyone from Netgear here. This is a community forum (moderated by Netgear). We are Netgear users, not paid support. If you want paid support, then you can get that from my.netgear.com.
Some insight on the Windwos 10 wireless connection - specifically the negotiated PHY link speed (like receive and transmit rates, signal level, ...) - can be found from the shell (cmd) running "netsh wlan show interfaces". Unfortunately, this information was stripped from some GUI network properties on newer WIndows 10 builds.
C:\>netsh wlan show interfaces There is 1 interface on the system: Name : Wi-Fi Description : Intel(R) Dual Band Wireless-AC 8265 GUID : <snip) Physical address : f4:96:34:YY:YY:YY State : connected SSID : whatever BSSID : XX:XX:XX:XX:XX:XX Network type : Infrastructure Radio type : 802.11ac Authentication : WPA2-Personal Cipher : CCMP Connection mode : Profile Channel : 36 Receive rate (Mbps) : 650 Transmit rate (Mbps) : 650 Signal : 82% Profile : [whatever]
My set up is very simple: Google Fiber router and I pay for 100 up and down. My NAS is a wired connection with the router. My Surface is a wi-fi connection with a distance to the router of less than 10 feet. I've tested my Surface using a wired connection and have the same problem: if ReadyCloud is running, my Surface has no internet speed other than essentially dial up "left over" capacity. It definitely is a local issue and all I want is for ReadyCloud not to suck up all the bandwidth my Surface has.
Also, when Google was here trying to figure things out, there machines whether wired or wi-fi connected to the router were also slowed down (compared to speed I should have) but not as much as my Surface. As soon as the NAS was powered off or ReadyCloud was closed, speeds shot back up to 100/100.
Sorry for being frustrated and I appreciate your help. What's crazy is that I don't have this issue at my other location that does have other wi-fi routers attached to the "main" Google Fiber box and many more wired and wireless connections. In other words, I had no internet speed issues on any device for years using this NAS even with this Surface. Now that it's in my new location, with only a couple of other devices connected (TV when on, iPhone), it's a huge problem.
from my system:
There is 1 interface on the system:
Name : Wi-Fi
Description : Marvell AVASTAR Wireless-AC Network Controller
GUID : a4672fee-51c7-45a1-b60d-8188231a8226
Physical address : c4:9d:ed:03:ae:3b
State : connected
SSID : RTK50GHz
BSSID : 7c:d9:5c:02:89:c3
Network type : Infrastructure
Radio type : 802.11ac
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 149
Receive rate (Mbps) : 585
Transmit rate (Mbps) : 585
Signal : 99%
Profile : RTK50GHzHosted network status : Not available
With ReadyCloud running and "uploading" and connected locally. Surface in exact same spot, so not sure why signal is 94% versus 99% previously.
There is 1 interface on the system:
Name : Wi-Fi
Description : Marvell AVASTAR Wireless-AC Network Controller
GUID : a4672fee-51c7-45a1-b60d-8188231a8226
Physical address : c4:9d:ed:03:ae:3b
State : connected
SSID : RTK50GHz
BSSID : 7c:d9:5c:02:89:c3
Network type : Infrastructure
Radio type : 802.11ac
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 149
Receive rate (Mbps) : 81
Transmit rate (Mbps) : 81
Signal : 94%
Profile : RTK50GHzHosted network status : Not available
So your wireless connection does certainly allow some 400 Mb/s up and down, while the wired Ethernet does allow 100% reliabe 1000 Mb/s up and down. With the ReadyNAS on the same [W]LAN and the same location (correct?) does flow direct between your Surface and the ReadyNAS - not over the Internet, so it does not take any up-/down- bandwidth from the Internet connection.
However, the wireless (and "Internet" connection) problem does start here:
tkernaghan wrote:With ReadyCloud running and "uploading" and connected locally. Surface in exact same spot, so not sure why signal is 94% versus 99% previously.
There is 1 interface on the system:
Name : Wi-Fi
Description : Marvell AVASTAR Wireless-AC Network Controller
...
Receive rate (Mbps) : 81
Transmit rate (Mbps) : 81
Signal : 94%I would not care much about the signal level (or quality). Much more concerning here is the fact that the wireless link PHY speed does drop to 81 Mb/s only - this is certainly a problem. But this is something Microsoft and Google should look into. It does not make any sense that a heavy used wireless link - by a single device (mainly the Surface along probably the single mobile phone) - does fall back.
How the "same" problem appears while using the Gigabit Ethernet connection is (without intense troubleshooting) beyond me. Here again, some throughout should not have such a heavy impact that other connections over the same link and local IP stack. This does move the suspect issue away from the Surface towards the Google Fiber router.
A normal network connection with a usual IP stack does - as there is no QoS or other prioritization - allow to surf the Internet concurrently (or use other network connections on the LAN) while an application like ReadyCloud is making heavy use of the bandwidth.
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