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Forum Discussion
Bitbanger76251
Feb 16, 2016Tutor
Surveillance download and install problem RN31211D Firmware 6.4.2
Before I ask my questions on my installation issues, I saw this thread and have a related question:
Am I understanging this thread correctly, that Surveillance can't be installed or maybe can't be activated at this time because of the vulnerability issue?
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Here is my question with regard to installing Surveillance on my 312 boxes (I have 2 boxes) RN31211D Firmware 6.4.2.
The manual (link below) on p8 states that for OS 6 navigate to Apps then Installed Apps. When I do that there are no installed apps listed. http://www.downloads.netgear.com/files/GDC/RNNVR01L-1000S/Surveillance_UM_31March14.pdf
So then I searched the community posts and found the thread -- first link in this post above. That thread conatains this link:
http://kb.netgear.com/app/answers/detail/a_id/30275
which contains a link for this Surveillance download package:
I downloaded the package to my PC, then ran the app upload function (Upload icon on the RN312 Apps page) and got the error message "Cannot install application C:/.../surveillance_1.4.1-3_amd64.deb"
Does anyone know what I might be doing wrong? Or can anyone offer another way to get Surveillance installed?
Thanks
The problem was IE 11 on Windows 8.1. I logged on the the box with Chrome and was able to up-load the app (which did not work with IE 11). However, prior to up-loading the app it was not on the installed apps page as the manual states.
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The problem was IE 11 on Windows 8.1. I logged on the the box with Chrome and was able to up-load the app (which did not work with IE 11). However, prior to up-loading the app it was not on the installed apps page as the manual states.
- AlexPeNETGEAR Expert
Bitbanger76251,
I'm glad that you were able to resolve the issue. The app has been removed from the "Available apps" while we work on the vulnerability. I downloaded and installed the app on a 316 to test. It seems to take a moment but the app eventually shows under "Installed apps".
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