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Forum Discussion
Surveillance playback (.php) page suddenly unavailable. How to retrieve video recordings manually?
Hi, hope someone has help available.
I have been using Readynas Surveillance for years without any issues. However suddenly without any reason (no changes made to software or NAS drive itself) the "Playback" page (http://xxx.xxx.xxx.xxx/surveillance/playback.php) on the WEB interface is not loading anymore since a few weeks. Everything else is working fine on the WEB interface.
On IE browser the page gives the message:
"This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying."
I tried different browsers, computers, OS's. And even reinstaled the surveillance software on the NAS without any change in behaviour. The recording are fine, as I can still play them back on an android phone using the android surveillance app.
My first question; anybody know what is causing this on the WEB interface and know of a resolve?
Secondly; how can I retrieve old recordings manually from the NAS drive? I need a particular recording asap.
Thanks for any support!
22 Replies
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ReadyNAS Surveillance was discontinued in 2017 ( https://community.netgear.com/t5/ReadyNAS-Storage-Apps-Current/Netgear-ReadyNAS-Surveillance/m-p/1425608#M7328 ). So I am surprised it's worked this long for you.
xbmcgotham wrote:Secondly; how can I retrieve old recordings manually from the NAS drive? I need a particular recording asap.
Try mounting the NAS data volume on a PC and searching there for the recordings. You can mount this using the Windows command prompt.
Assuming you are running OS 6 on your ultra (and that you are using XRAID), the commands would be:
net use * /delete
net use t: \\nas-ip-address\data /user:admin nas-admin-password
Be careful on the typing (both slash directions and spaces).
Thanks for the quick response again StephenB
Firstly, why would something stop working if nothing changes in the configuration. Are you telling me they build in a timer that would work as a kill switch for the surveillance software? And why only kill the playback php page and leave all else work perfect?
Secondly, its Raid 4.2.31 (X-raid2)
How would I get to the root of it while mounting it in windows? Same as your OS6 example?
xbmcgotham wrote:
Firstly, why would something stop working if nothing changes in the configuration. Are you telling me they build in a timer that would work as a kill switch for the surveillance software? And why only kill the playback php page and leave all else work perfect?
No idea why it stopped working now - it's not a service I ever used, so I have no experience with it. Maybe JohnCM_S will chime in.
xbmcgotham wrote:
Secondly, its Raid 4.2.31 (X-raid2)
How would I get to the root of it while mounting it in windows? Same as your OS6 example?
net use * /delete
net use t: \\nas-ip-address\C /user:admin nas-admin-password
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