NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Update 6.51 now no apps
Hi I have just updated the firmware and now I cannot get my apps to work. I also have the plex media server which was working great before this update now whenever I try and turn it on in the admin p...
Hi Densw12 & jpass022,
We apologize for the inconvenience this problem has caused you. We recently had a problem with our apps server and I believe all is well now. Keep in mind that we have to ensure a stable internet connection to load and download the apps from the admin page.
Kind regards,
BrianL
NETGEAR Community Team
Hi, Thank you for your answer I did what you said and now unless am going mad Plex media server seems to have gone. I can no longer see it in the app store is this correct, do you know where I can get it ?
Nothing is displaying on any of the Apps areas (System/Apps, Apps/Installed Apps, Apps/Available Apps) of the ReadyNAS 6.5.1 GUI.
I have tried the following:
1) Different Browsers
2) Reinstall OS from Boot Menu
3) Reinstall Firmware before and after OS Reinstall
4) Rebbot machine
5) Manually install an App using Upload feature. The App (PLEX) was confirmed as installed successfully, but Icons did not appear...
I have 2 ReadyNAS 516s with this problem. I finallt tried a Factory Default on one of them that has no data at the moment and it fixed the GUI App display problem...
Hopefully there is a solution to fixing my other ReadyNAS that doesn't involve moving the many Terabytes of data to do another Factory reset?
All help is appreciated...
Did you try support? If you purchased between 1 June 2014 and 31 May 2016 you have lifetime free chat support.
Hi thanks for your answer Ipurchased my readynas in September 2015 I have contacted support andthey just responded with this.
answer to my problem, I would like to contact NETGEAR support.Based on your serial number and purchase date, NETGEAR can offer you the following support options:Complimentary
Ask our community
Search our knowledge basePaid
Call usYour complimentary 90 day technical support expired on Dec 10, 2015.
You can purchase a paid subscription to extend your support coverage.Hardware ReplacementYour product is covered* under hardware warranty until Sep 10, 2018.
To request warranty replacement,call us.Is this correct the service is so poor?Densw12 the comment about lifetime chat support was for jpass022 who has the RN516.
As you have have a home product there is no lifetime chat support for your product. There is help available on the community but also paid support available if you need it.
The warranty information is at http://kb.netgear.com/app/answers/detail/a_id/26066/~/readynas-support-and-warranty
Can you confirm that your original issue is now resolved.
Hi I done it I just down loaded it from the website
UPDATE...
I decided to increase the capacity of my NAS by installing larger HDs, after I removed the first hard drive and replaced it with the larger hard drive, while the volume was resyncing, the APPs display problem in the GUI was fixed... I have no idea why this fixed the problem, but it did...
Hi Densw12 & jpass022,
We apologize for the inconvenience this problem has caused you. We recently had a problem with our apps server and I believe all is well now. Keep in mind that we have to ensure a stable internet connection to load and download the apps from the admin page.
Kind regards,
BrianL
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
