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After update to 6.6.0, can't access anything on Admin page
After updating my ReadyNAS 2100 from firmware 6.5.1 to 6.6.0 this morning, I can no loger access anything on the admin page. IF I can get the admin page to load after login, the page is blank. If I c...
Hi guys, just an update here. The issue I had after the 6.6.0 update turned out to be a permissions issue with the ReadyNAS users. Apparently there were some orphaned accounts (ui's as the tech called them) created by the ReadyNAS OS (which I still don't understand how), but 2 1/2 hours with support fixed the issue. Just as a side note, I had the exact same issue on the same device when I did the update to 6.5.1 some time back. Again, support fixed that issue as well, so I'm still confused as to how this could happen again when no changes have been made since the last firmware update. Wish I could give a little more info on this, but the technician closed the chat log before I got a chance to copy it for my records. Thanks to all who posted replys to this thread.
No and no.
As I stated, everything was fine until the 6.6.0 update this morning. I can still access the network shares via Windows Explorer, it's just the Admin page that won't work. IF I can get past the splash screen, everything is blank. For the most part it just sits at the splash screen for 4 -5 minutes then tries to reconnect to the admin page. Once it starts that, all I can do is a power cycle to get past it. Only then will it allow me to the actual admin screen, but nothing can be done once there (except reboot). If I try to access another section of the admin page, it will just spin until it times out. At that point if will try to reconnect to the admin page again. Once finished with that, it displays the splash screen until it tries to reconnect to the splash screen again. It's like an indefinite loop....splash screen, reconnect, splash screen, reconnect...
There are three basic causes for the behavior you are getting:
-Some corruption in the OS partition
-a filling OS partition
-a process running on the NAS that is hogging the CPU
the Web UI runs at a lower priority than SMB access (which is why the third option generally affects the Web UI most).
I'd suggest Netgear support on this (without ssh there's not a lot of options). If you are the original purchaser, and bought the NAS between 1 June 2014 and 31 May 2016 then you have lifetime chat support.
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