Forum Discussion

Aspirant

Oct 07, 2016

Solved

After update to 6.6.0, can't access anything on Admin page

After updating my ReadyNAS 2100 from firmware 6.5.1 to 6.6.0 this morning, I can no loger access anything on the admin page. IF I can get the admin page to load after login, the page is blank. If I c...

Installation & Upgrade

Griff_EWP
Oct 10, 2016
Hi guys, just an update here. The issue I had after the 6.6.0 update turned out to be a permissions issue with the ReadyNAS users. Apparently there were some orphaned accounts (ui's as the tech called them) created by the ReadyNAS OS (which I still don't understand how), but 2 1/2 hours with support fixed the issue. Just as a side note, I had the exact same issue on the same device when I did the update to 6.5.1 some time back. Again, support fixed that issue as well, so I'm still confused as to how this could happen again when no changes have been made since the last firmware update. Wish I could give a little more info on this, but the technician closed the chat log before I got a chance to copy it for my records. Thanks to all who posted replys to this thread.

StephenB

Guru - Experienced User

Oct 10, 2016

THE_BLOB wrote:

I have the same problem on RN104 16TB, I cannot access admin page after 6.6.0.

What firmware were you running before the update?

Griff_EWP

Aspirant

Oct 10, 2016

Hi guys, just an update here. The issue I had after the 6.6.0 update turned out to be a permissions issue with the ReadyNAS users. Apparently there were some orphaned accounts (ui's as the tech called them) created by the ReadyNAS OS (which I still don't understand how), but 2 1/2 hours with support fixed the issue. Just as a side note, I had the exact same issue on the same device when I did the update to 6.5.1 some time back. Again, support fixed that issue as well, so I'm still confused as to how this could happen again when no changes have been made since the last firmware update. Wish I could give a little more info on this, but the technician closed the chat log before I got a chance to copy it for my records. Thanks to all who posted replys to this thread.

mdgm-ntgr
NETGEAR Employee Retired
Oct 11, 2016
Naplava had a bad DNS setting.
- Naplava
  Aspirant
  Oct 11, 2016
  Thank you for your help. I see Remote support in the RAIDar application is it correct? How to close the support session? Everything seems to be working now. Regards,
  
  Pavel Naplava
  - Skywalker
    NETGEAR Expert
    Oct 11, 2016
    Naplava wrote:
    
    Thank you for your help. I see Remote support in the RAIDar application is it correct? How to close the support session? Everything seems to be working now. Regards,
    
    You can disable it from the GUI -- System -> Settings -> Support, uncheck Secure Diagnostic Mode.