Forum Discussion

Aspirant

Oct 07, 2016

Solved

After update to 6.6.0, can't access anything on Admin page

After updating my ReadyNAS 2100 from firmware 6.5.1 to 6.6.0 this morning, I can no loger access anything on the admin page. IF I can get the admin page to load after login, the page is blank. If I c...

Installation & Upgrade

Griff_EWP
Oct 10, 2016
Hi guys, just an update here. The issue I had after the 6.6.0 update turned out to be a permissions issue with the ReadyNAS users. Apparently there were some orphaned accounts (ui's as the tech called them) created by the ReadyNAS OS (which I still don't understand how), but 2 1/2 hours with support fixed the issue. Just as a side note, I had the exact same issue on the same device when I did the update to 6.5.1 some time back. Again, support fixed that issue as well, so I'm still confused as to how this could happen again when no changes have been made since the last firmware update. Wish I could give a little more info on this, but the technician closed the chat log before I got a chance to copy it for my records. Thanks to all who posted replys to this thread.

spiros

Aspirant

Dec 01, 2016

Hello community,

i have an RN10200 and after the firmware update i have the same issues.

i cant successfully log to admin page by web interface

also some users cant access the files/folders/shares

i have downloaded the log with Raidar 6.2

what do i have to do now???

thanks in advance,

Spiros

Skywalker

NETGEAR Expert

Dec 01, 2016

spiros, it looks like you are using ADS security with at least one bad DNS server entry. 6.6.1 has some changes to handle that type misconfiguration more gracefully. You can try updating to 6.6.1 Beta 2 by going to https://nas-ip-address/fwbroker and using the basic interface there to do a local update with the 6.6.1 Beta 2 image.

spiros
Aspirant
Dec 02, 2016
hello again and thanks for the reply....

Skywalker i am downloading 6.6.1 (i guess i need the first download link 6.6.1-T207 arm ???)
can you please help me on how to install the new firmware??

mdgm-ntgr thanks for reply....did you recieve my logs??you think i need to upgrade to 6.6.1??
any help with that???

thanks in advance,
Spiros
- mdgm-ntgr
  NETGEAR Employee Retired
  Dec 02, 2016
  Yes you need the ARM link for the RN102.
  
  You go to the page Skywalker mentioned and use the interface there to upload the firmware .img file that you downloaded.
  
  Skywalker wrote:
  
  You can try updating to 6.6.1 Beta 2 by going to https://nas-ip-address/fwbroker and using the basic interface there to do a local update with the 6.6.1 Beta 2 image.
  
  Those instructions should be straightforward.
  
  spiros wrote:
  
  mdgm-ntgr thanks for reply....did you recieve my logs??
  
  Yes, that's what Skywalker based his recommendation on.
  
  spiros wrote:
  
  you think i need to upgrade to 6.6.1??
  
  Yes. It should fix your system. Other users unable to access the admin page likely will have run into different issues, that may/may not be resolved simply by updating the firmware.
  - spiros
    Aspirant
    Dec 02, 2016
    Hello again and good morning from Greece,
    
    Well i just finished with 6.6.1 beta 2 but unfortunately nothing changed.
    Still some users cannot access the folders they used to, and i cant still do anything with the admin page.
    Sometimes i can log in but still the "Shares" pages and some others are not responding and i cant see anything.
    
    Can i ask you if i can switch to 6.5.1 that used to work for my company??
    Will this fix the problem??
    Do you want me to mail you some other logs after the update??
    What else can i do to help you??
    If you have a live chat i can give some TeamViewer access....or anything else i can help.
    
    Thanks in advance,
    Spiros