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Forum Discussion
After upgrading to 6.6.1, I'm unable to install any add ons and apps
Hi there, Since upgrading to 6.6.1, it has dropped Anti-Virus Plus from the installed apps list, however when I tried to install it again, it refused and ask me to update the apps list, to which ...
Guys,
Similar issues here - upgraded the firmware to 6.6.1 last night and since this morning, nobody in the office can work efficiently. If I power-on the unit, it works for a little while, then as more and more users join-in, performance gets very slow and eventually, nothing works.
We tried re-installing the firmware, but no luck.
At somepoint today, we started receiving a message every minute about a file being infected by a virus in our Snapshot directory. Looking at the Antivirus, we noticed that the management console was non-existent. The apps doesn't appear in the Apps list and not on the available Apps on Netgear's website either.
We tried disabling the AV Apps, but the results are not promosing. I'd like to be able to uninstall the app completely, but I don't see it, and as such, can't do anything about it.
I have about 15 users looking at the nice ceiling tiles - I need a solution fast!
Is it possible to revert back to 6.6.0?
We have backups, but use ReadyVault primarily and restoring will take a while... So a solution that doesn't require a factory default would be great.
Thanks
There are a few people that are experiencing the app installation issues. We applogize for any inconvenience.
I have tried a few cases to reproduce the issue in our lab, and we have not successfully reproduced the same issues that have been reported.
I ask the people that are experiencing the issue with the app installation process on the 6.6.1 release to send us their logs.
http://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
The logs will help us better understand where it is getting stuck in the installation process.
- There was a user that had an issue with one of their previous third-party apps (sabnzbd) from getting uninstall. The previous sabnzbd packaging looks like it had a bug based on the log output.
The behavior may have appeared where sabnzbd was removed, but on the backend in ReadyNAS the package did not fully remove. For others that may encounter the issue; it would be helpful to add what apps are installed as well as what apps were installed before. In some cases; the version of the app will be important.What are the chances for having AV+ working back with the next release?
Can we downgrade safely to 6.6.0 and wait for the next one?
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