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Forum Discussion
ATA error count has increased in the last day
Hello! I had problems connecting to the NAS, so i had to take out the power. When i restarted it it said: "ATA error count has increased in the last day. Disk 1: Previous count: 0 Current co...
I just got off the phone with Netgear support and they will in fact replace your drive even if it only has 1 ATA error. However, you'll have to pay for the shipping! Our device is brand new...2 days old to be exact. Last night I got an email alert that the ATA error count had increased from 0 to 6. I called customer support and they said that I had to pay for shipping to send the defective drive back before they would ship me a new one. REALLY?!?!? I have a defective hard drive in a 2 day old Netgear NAS that came preconfigured and I have to pay for the shipping of the defective piece of equipment?!? This is TERRIBLE customer service and a terrible policy. A company should not further inconvenience their customers AND make them pay for it. VERY FRUSTRATING! This post is in an attempt to raise awareness and hopefully get Netgear to change this awful policy.
Dain
Dain
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