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Forum Discussion
BAD firmware upgrade -- Again
Once again, when I upgraded the firmware my RN212 – 2 BAY Desktop ReadyNAS, this time to 6.10.0, has gone into a degraded state. Why does this keep happening and how can I recover? It wont let me restore to an earlier fiormware virsion this time (which is what i did LAST time at the direction of the Support team.)
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Can you download the log zip file, and post mdstat.log here?
Looks like Netgear is going to RMA this device. Site says it will not accept a ZIP file (only .jpg, .gif, .png, .pdf).
I bought the ReadyNAS RN212 2-Bay diskless NAS 4 months ago. After 1 month, Netgear pushed out a firmware upgrade. Immediately after the update, the NAS failed to recognize that my second drive was present (Both are BRAND NEW drives). It did not recognize any other known good drives either—that is; It saw no drive was installed. After talking with Netgear support for several days, they stated that I should reload the older firmware version, and see what happens. I reloaded the older firmware, where upon my drive was recognized again. When I manually installed the upgrade again, the drive was recognized, all was good.
Fast forward 3 months to the next firmware update: Exactly the same problem—except THIS patch cannot be rolled back. So, I'm screwed. Working with Netgear support (referencing the original ticket from 4 weeks after purchase) this time resulted in.... RMA. Now I have to return it to Netgear...
vaerik wrote:
Site says it will not accept a ZIP file (only .jpg, .gif, .png, .pdf).
You shouldn't post the log zip here anyway, as there is stuff in there that shouldn't be publicly posted. What I asked you to do was post mdstat.log - which is a simple copy/paste.
vaerik wrote:
...I reloaded the older firmware, where upon my drive was recognized again. When I manually installed the upgrade again, the drive was recognized, all was good.
Fast forward 3 months to the next firmware update: Exactly the same problem—except THIS patch cannot be rolled back. So, I'm screwed. Working with Netgear support (referencing the original ticket from 4 weeks after purchase) this time resulted in.... RMA. Now I have to return it to Netgear...Although it's hard to say for certain w/o knowing the actual root cause, I'm thinking that the real mystery here is why reverting the firmware the last time around resolved the problem. That is to say that the real problem still remained underneath, so the symptoms eventually happened again.
FWIW, the particular symptoms you were seeing are rare. So I don't think they will recur with the replacement NAS.
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