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Forum Discussion
Best support ever? [case #17037470]
I recently submitted a support request for my ReadyNAS Pro Business Edition as the psu fan was beginning to sing/squeak. My worry was that the bearings are beginning to go and I was hoping that there is a way to swap the fan. Turns out there isn't a user way to do this and support almost immediately issued an RMA to replace the chassis under warranty.
I received the advanced replacement on Monday and imagine my surprise! The replacement unit I received is a Pro 6, not the equivalent spec Ultra 6 Plus. After playing with the replacement box with a spare drive to ensure everything was working ok, I dropped in the drives from my ProBE and... everything was as it should be.
I received the advanced replacement on Monday and imagine my surprise! The replacement unit I received is a Pro 6, not the equivalent spec Ultra 6 Plus. After playing with the replacement box with a spare drive to ensure everything was working ok, I dropped in the drives from my ProBE and... everything was as it should be.
5 Replies
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- You got lucky :P
- Awesome to hear you received adequate support! Thank you for taking the time to share your support experience!
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Damn straight he did!chirpa wrote: You got lucky :P - They probably were temporarily out of stock of refurb'd Pro BEs. They wouldn't give you a Ultra 6 Plus as that lacks business features so upgrading you to the Pro 6 is what happened.
Edit: Either that or a support guy collecting the replacement unit for shipment couldn't tell the difference between the Pro BE and the Pro 6 - mdgm - thanks for pointing out the lack of business features in the Ultra series - I got my ProBE, and more recently my new Pro6, mainly for the longer warranties.
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