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sebastianci's avatar
sebastianci
Aspirant
Jun 30, 2020

btfrs_root_node 38

Today I fiorst staterd to get info that my nas is write protectected when tried to write , the I have powered it down from web interface.

After that NAS does not boot , instead on display I am getting  btfrs_root_node 38 message.

Please help

Sebastian

20 Replies

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    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired

      Hi sebastianci,

       

      Do you have a backup of your data? There could be an issue with the file system of your NAS based on the error message.

       

      Is the NAS still detected on RAIDar? If yes, you can try downloading the system logs and check what caused it.

       

      Regards,

      • sebastianci's avatar
        sebastianci
        Aspirant

        Hi,

        Thanks for answer, as with backup it is not teh freshest so I'd loos 2 weeks of my data what is a pain, so I'd like to try some recovering.

        RAIDar does not see the NAS though I can ping NAS.

        Unfortunatelly ssh is disabled so I do not know how to access NAS without RAIDar or web gui.

        Sebastian

         

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