NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Can not access RN214 admin page anymore
Hi all,
For a week now I am not able to access my admin page anymore. I am also not able to connect to the nas from my Mac.
I can however get to the data through Readycloud, although performance is very slow. On Readycloud the system status is: healthy.
I did a reboot through the powerbutton and noticed that shutting down and booting up take a very long time.
The RN214 gets an ip address through DHCP and that looks good.
When starting the login, I do get the credentialcheck, but after signing in there is no respons. The welcom screen does pop up but after that nothing happens (see photo).
I did a reinstall of the OS through the Bootmenu with no change.
A memorytest through the Bootmenu turned out to be fine.
I tried Safari, Chrome and Firefox browsers with the same effect.
Also Chrome on a Windows10 Thinkpad gave the same result.
ssh access is not enabled (I think; got a reject on port 22....), so I had no way to check the systemvolume on large files.
Any idea?
Thx
RN214- 4 x 2TB (October 2016)
Firmware: 6.10.3
MacBook pro - Catalina 10.15.6
Chrome: 84.0.4147.89
Adition to this case after a good night sleep :-)
Although I could recover from a config backup and a data volume backup, I would still like a lazy solution :-)
I tried to boot the system with a read-only option to see if I would be able to access the admin page. No luck..
Then I though about shutting the system down and removed disk1 (that looked the worst in de diagnose)
Booting with one disk removed went quickly and I can now access the admin page again.
Of course the system is now in degraded state and unprotected, but I am fairly confident that I can now add a new disk and the system will rebuild itself.
If all fails, I can still go through a total restore option if needed.
So; I will update this item when I finish but for now I will 'close' this item.
Thanks for your support; that was the trigger to set me of in this direction :-)
Jack
PS. I will renew disk4 also!
7 Replies
Replies have been turned off for this discussion
Maybe try getting the logs with RAIDar. https://kb.netgear.com/20684/ReadyNAS-Downloads
Hi Stephen,
Thx for your quick reply.
I installed RAIDar 6.5.0 on my MacBook and it found the RN214.
I was not able to download the logs. It will start, ask for a file location and then stays at a 0% download progres. After about 10 minutes it will end with an error; "Unable to dowload logs". Tried it a second time and came up with the same error.
I did run a diagnose after that and I put the results in a screenshot.
Don't know if that is bad....... but maybe you can tell me :-)
Jack
Jackvd wrote:
I did run a diagnose after that and I put the results in a screenshot.
Don't know if that is bad....... but maybe you can tell me :-)
Unfortunately disk 1 and disk 4 are both failing. I suspect the failed disk i/o requests (and attempts to reallocate the sectors) are causing the performance problems.
Do you have a backup of the data?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
