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Forum Discussion

HolgerBroschek's avatar
HolgerBroschek
Aspirant
Aug 06, 2019

cannot register or access admin page of new RN214

Hi, I bought a new RN214 a week ago an amazon(Germany)  Now I tried to register the product to get free support, but I cannot register the product, I just get error messages repeatedly. Initially I...
Installation & Upgrade
HolgerBroschek's avatar
HolgerBroschek
Aspirant
Aug 06, 2019

I'm not sure if I have got the firmware version right (6.1.0) It's probably 6.10.0 but it is certainly the latest version available

StephenB's avatar
StephenB
Guru - Experienced User
Aug 06, 2019
HolgerBroschek wrote:

I'm not sure if I have got the firmware version right (6.1.0) It's probably 6.10.0 but it is certainly the latest version available

Current firmware is 6.10.1

 

Have you tried doing an OS reinstall from the boot menu?  Instructions are on pages 58-59 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf

 

The OS reinstall won't affect your data.  It will 

  • reset your network connection to use DHCP with no bonding
  • reset the admin password to password
  • turn off volume quota (on the volume settings wheel).

So you would need to revisit those settings (particularly the password) when you regain access to the web ui.

 

A Netgear mod ( like JohnCM_S or Marc_V ) can probably help with your registration problem.  Try sending them a PM (private message) using the envelope icon on the top right of the forum page.  Include the serial number and the email address you used to create the my.netgear.com account.

  • HolgerBroschek's avatar
    HolgerBroschek
    Aspirant
    Aug 06, 2019

    Thanks for the reply,

     

    I just reinstalled the OS (you're right it is 6.10.1) but this did not help. Still not able to connect to the admin page.

    Any other ideas?

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Aug 06, 2019

      What happens when you try to connect to https://nas-ip-address/admin ? (using the real IP address of course).

      • HolgerBroschek's avatar
        HolgerBroschek
        Aspirant
        Aug 06, 2019

        Thanks again for the reply,

        actually everything just worked out fine now. For some strange reason I was not able to access the admin page using my Chrome browser, so I switched to Internet Explorer and it worked immediately. So I changed my admin password there from the standard one to a new password and now it works fine even from Chrome.

        Thanks anyway for the help!

        Regards,

         

        Holger Broschek

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