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Forum Discussion

Wattsy25's avatar
Wattsy25
Aspirant
Oct 26, 2017

Cannot register ReadyNas 716 product that I purchased Brand New

Hello,

 

I purchased a ReadyNas 716 in 2015 brand new.  I am attepting to ad Arcus Milestone licenses to it, however it appears I need to register my product.  In attempting to register it, it says "Product already registered".  However, it's not under my registered products.

 

How can I resolve this?

 

Thanks!!

 

-Erik

6 Replies

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Do you use a different email for ReadyCloud?

     

    Can you private message me your serial number?

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        It appears this unit was registered with a small typo in the email address. I’ll ask I.T. for the accounts to be merged.

  • kohdee's avatar
    kohdee
    NETGEAR Expert

    mdgm is out of office; can you send me your Serial Number via PM and I will look into your registration issue?

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