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Forum Discussion
NARKOSIS
Nov 16, 2021Aspirant
Cant access folder structure beyond one level on readycloud.netgear.com
Good afternoon,
We have a ReadyNAS 3138 (FW 6.10.5 Hotfix 1) and I've setup a cloud user. Assigned him the read/write permissions for specific folders and when he logs in on any browser, he sees the primary assigned folders and the folders one level deeper. But once he clicks one more level deeper, nothing shows up. I even went as far as to add him to the "admin" group and making the said folder/s (Network Access and File Access) public to "Everyone". I've tried in Edge, Chrome, Firefox, and even Internet Explorer.
Edit: BUT logging into his user account via the cellphone app shows everything?
6 Replies
Did you try resetting the file permissions in the file access tab for the share(s)?
- SandsharkSensei
If you add a user to share access who is not a member of a group that already has access, then you have to reset permissions for that user to have the proper rights for existing files and folders. It's why groups exist, but a lot of users don't know that and mostly ignore groups. Note, same applies if you add a group, but just that once.
- NARKOSISAspirant
Oh I definitely have groups set up. He is able to access those specific folders in the office and on his cellphone through the readycloud app. It only doesn't work through a web browser. I just put him temporarily into the built-in admin group to see if that worked (it didn't). And even set the permissions to "everyone" temorarily and that didnt work either. I'll try resetting the permissions soon.
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