Case #16884902 (Variable FAN SYS Speed on Power Up. Normal?)

Question

Ok,It has now bee about one week since my case has been escalated to Level 3 and no word yet from any of the Engineers. My patience is wearing thin!My PRO 6 is sitting turned off in my office and I am seriously considering cancelling my order for another PRO 6 for our other office.Can any moderators see into why this is taking so long. :evil:

ReadySECURE · Answer

Hello,It looks like you were sent an email on Oct. 14, 2001 that has not been responded to. Please update your case and request the status of your escalation. Support Resources - Forums:Prosafe: http://forum1.netgear.com     ReadyNAS: http://www.readynas.com/forumProsecure: http://prosecure.netgear.com/community/forum.phpContact support or register a device1-888-NETGEAR (638 - 4327) Option 4 for technical supporthttp://my.netgear.comKnowledge basehttp://support.netgear.com

spiderman1 · Answer

I have now responded, however, previous to this date Support had communicated that my case was escalated to Level 3.

beisser1 · Answer

looks like i didnt send you the final email today.

i have now sent you the latest info from the developers.
no need to worry. this behaviour will be changed in the next release.
until then its completely hamless to use the nas normally.

spiderman1 · Answer

I'm glad that it's only a firmware problem and that the problem will be corrected in the next release.This is indeed good news.Many thanks. :D

Forum Discussion

Case #16884902 (Variable FAN SYS Speed on Power Up. Normal?)

4 Replies

Related Content

Orbi RBR50 Why is speed so variable minute to minute?

RAX50 seems to startup normally but no internet

Readynas 1500 No Access on normal mode

Slow reshaping normal?

Guest WiFi network much slower than normal network

NETGEAR Academy

ProSupport for Business