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Forum Discussion
CPU temperature below ambient temperature Case# 21233008
I received an RMA Pro Business edition to replace my Ultra 6 plus.
I have noticed that the CPU temperature runs about 8 celcius below the ambient temperature.
It is currently reading 11 celcius and the temperature of the room is 19.
This seems to be impossible as there is no active cooling nor is there any process like evaporation that would allow this temperature to fall below ambient.
Does anyone else see this?
I am running 4.2.23
I have noticed that the CPU temperature runs about 8 celcius below the ambient temperature.
It is currently reading 11 celcius and the temperature of the room is 19.
This seems to be impossible as there is no active cooling nor is there any process like evaporation that would allow this temperature to fall below ambient.
Does anyone else see this?
I am running 4.2.23
23 Replies
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- Just phoned Netgear to find out why it's taking so long. Readynas has been in telnet for 5 days, confirmed access from netgear for 52 hours. Person I spoke said they would email level 3 and get back to me possibly within 24 hours.
I accept they might have a high workload but some idea of the time they'll start in the box would be helpful - even the day would be good.
I'm disappointed, is this normal? - Another 3 days of nothing and another phone call to Netgear.
Has not been seen by level 3, will now escalate to priority. - Temperature display is weird in the pro 6...... But seems to be normal according to Netgear support :-?
http://www.readynas.com/forum/viewtopic.php?t=70545 - I'm sure that's what they are about to tell me, however if they already know this, why are they interested in looking into my readynas I wonder?
I also wonder what the point is of displaying a temperature in degrees if the measurement is so imprecise as chirpa suggested; it would be more appropriate to just display cool, warm, hot or ok/not ok. - Eventually needed to contact by phone again. Level 2 told me he thought level 3 dîd not understand the question. The level 2 did understand the problem. Told me no one had accessed my NAS and I could take it out of telnet mode.
Said he would reescalate and try to make level 3 understand the question.
Pretty unimpressive support if you ask me. - Indeed impressive....
Sent from my smart phone using Tapatalk - Nearly 2 weeks more, case is still open according to netgear support portal, I've heard absolutely nothing for 10 days.
My RMA unit now not only has an imprecise temperature sensor, but the chassis fan is starting to rattle again - which is the reason I received the RMA in the first place.
...and to think I am actually considering buying a 516. - Without hesitation Netgear have suggested another RMA. I have suggested that as I need advance RMA that I do not pay this time as it is the RMA unit that has created a non-stop problem since I received it.
I am waiting to hear back. - Keep us posted :-)
Sent from my smart phone using Tapatalk - Unfortunately I just can't push the RMA as shipping waived, we still have to put a credit card down for collateral. I've put a note in your case asking your local support team to go ahead and put the RMA through with shipping charges waived. If you want to jump the gun, just call in and reference your case number. If you run into any problems let me know with a post update.
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