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Forum Discussion
Dead Disk.. but not really
Does anybody have the same problem? So far this has happened twice to me: brand new Ultra6. I get the message that Disk1 (also brand new, no SMART errors etc) is dead (out of 4 disks with dual redu...
Before you do any of the following, download the logs, through status > logs > download all logs (it's a link in the upper right hand side). Because if it is a chassis issue, support will be able to see it in the logs.
I would suggest that you power off the NAS and run the manufacturer's diagnostic tools (SeaTools) on the drives. Both short and long tests. If the drive doesn't pass the test, then it will need to be replaced.
If the drives come back healthy, then I would suspect that it could be a chassis issue, and would definitely open a support ticket. Upload the logs to the ticket and inform them that you suspect a chassis problem.
I would suggest that you power off the NAS and run the manufacturer's diagnostic tools (SeaTools) on the drives. Both short and long tests. If the drive doesn't pass the test, then it will need to be replaced.
If the drives come back healthy, then I would suspect that it could be a chassis issue, and would definitely open a support ticket. Upload the logs to the ticket and inform them that you suspect a chassis problem.
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