NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

innuready's avatar
innuready
Follower
Jan 18, 2016

Device Communication Error: ReadyClould temporarily lost communication #26344390

  Hi there,   I just tried to discover my new NAS but I always get a device communication error. If I try to login to the admin page through the offline installation I can't login too (username...
Before You Buy
JennC's avatar
JennC
NETGEAR Employee Retired
Jan 19, 2016

Hello innuready,

 

Sorry I'm not sure if it is just me or the images isn't really loading.

 

I have some questions though. 

  • What is the model number of your ReadyNAS?
  • What is the current firmware version?
  • Are you able to map the NAS' IP?
  • Is this is you initial setup for the NAS that it has no files yet?
  • How many disks inserted and what is the size of each?
  • Do you have files stored to the disks? If so, do you have full back up?
  • Does RAIDar see the NAS?

 

Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More