NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Disappointed
I bought a fully outfitted ReadyNAS 214. It surely looked niceand emanated the aura of quality. I installed it in my WLAN and after trying it out for 2 days, I sent it back. It was a very frustrating...
Sorry for the typo erros.
Here it is again, with the errors removed:
I bought a fully outfitted ReadyNAS 214. It surely looked nice and emanated the aura of quality. I installed it in my WLAN and after trying it out for 2 days, I sent it back to the vendor. It was a very frustrating experience.
1. Terrific problems with my password. Sometimes the NAS 214 accepted it, sometimes it didn't. I was very careful when entering it. Sometimes the login window would simply reappear and I was completely at a loss of what was wrong. No hint was given (e.g. Password wrong, wrong user name, etc.). The login window would simply reappear and prompt me for a new try. After about 30 tries it locked up and denied me access entirely. It said in a message: "Due to security reasons password cannot be restored..." (or some such). So, it completely locked me out of my own data on the four RAID 5 drives.
2. You click into the NAS 214 page and nothings happens. It usually takes 2 minutes to respond. Again, no clue what's going on. Of course you click again, and suddenly the whole window is gone. That is so annoying. Especielly since I have a well functioning WLAN, and all hardware is situated closely together, i.e. on the same desk.
3. I did the "drag and drop" thing to get files into my NAS 214. After a while (no clue, no progress bar, ...nothing) it started to copy, but suddenly broke off after having copied only about a hundred files. There was a message on top with a big red "X" to say "....could not be uploaded". There were still over 5 TB space availabe. Repeating this attempt over and over yielded the same outcomes.
4. Somehow I persuaded the NAS 214 it to mirror some directories on my C drive (Documents, Pictures, Videos, and a few more). But when I opened these mirrored directories on my NAS 214, they were incomplete. Less than one percent had arrived. I suspected that it would take very long, but after 24 h the data on the NAS were just as incomplete and had not progressed any further. WTF? When I entered a new file on these "mirrored" direcories on my PC, they never appeard on my NAS 214. Isn't it the main purpose of a NAS to secure the data?
5. The Netgear UI offers no "sand clocks", clues or tips, no explanations, no progress bars, it just goes static. It just assumes you "know".
This I can do without.
Hi Goldenbaum
Welcome to the Community!
Thank you for correcting all the typo errors.
Yes, NETGEAR really does a good job on the quality of its products and on improving the functions of its devices.
But I certainly understand your disappointment with the product especially when it is not going accordingly to what you want it to be doing or might not be functioning as intended. However, that is why the Community and Support are available. NETGEAR Support or the community could have had advised/assisted you in setting up or guide you in using your ReadyNAS system.
I assume that is a brand new device so it should come with a 90 days Phone support contract which you can use to contact Support and request assistance with your NAS. A Manual is also included in case you need additional information on what the NAS can do, how to configure and/or how to work with the NAS.
Also, we have to take things into consideration like your WLAN, your computers and/or the applications you are using with the product, not just the NAS. With the issues mentioned, it seems that other factors like WLAN connection, browser used to access the NAS and the devices connecting to it can also be part of the issue.
What I am trying to say is that if there's an issue with the device then you could have been assisted by Support experts or given advice here in the Community by members who also use the same ReadyNAS system.
Nevertheless, I am sure NETGEAR does not want for its customers to have a bad experience with their product and is always aiming to improve by listening to customer's voice as well.
it would be great if you can also contact NETGEAR Support about the experience you had so they can properly provide feedback for you. You can also post on the Idea Exchange board if you have any enhancements in mind that you would like to be included in the system.
Regards
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
