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Forum Discussion
Disaster Strikes! Advice requested!
I have an NV+ that has failed in a way that I have not seen. If I try to power it up, I see that the 2nd and 4th disk status LEDs are not lit. The power LED blinks a few times and then goes out, then ...
well I would remove power, carefully take out all 4 disks and label their order, test each on a PC with the disk manufacturers diagnostics tools (like WD tools, data life guard, etc).
while testing the existing disks, I would see if a new/used/different disk will boot up by itself, IE factory default with a separate disk, it won't affect anything on the 4 removed disks.
this will at least determine if the unit itself is failing. There are some known issues with certain devices that have power supply problems and these are covered under warranty. You would have to contact online support and provide them your device serial to see if yours falls under the known series.
However if the device powers up and appears to work with a new drive, then it doesn't sound like a power supply issue, and you may in fact have a dual drive failure.
unfortunately if thats the case, then likely your only solution would be starting from scratch with good drives and/or possibly sending the drives in to some kind of data recovery service.
while testing the existing disks, I would see if a new/used/different disk will boot up by itself, IE factory default with a separate disk, it won't affect anything on the 4 removed disks.
this will at least determine if the unit itself is failing. There are some known issues with certain devices that have power supply problems and these are covered under warranty. You would have to contact online support and provide them your device serial to see if yours falls under the known series.
However if the device powers up and appears to work with a new drive, then it doesn't sound like a power supply issue, and you may in fact have a dual drive failure.
unfortunately if thats the case, then likely your only solution would be starting from scratch with good drives and/or possibly sending the drives in to some kind of data recovery service.
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