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Forum Discussion
Feedback regarding 104 device
I've just purchased a 104, to be honest the reason being that at least in the UK the street price is now so low that it undercuts all other 4 drive devices. On install it correctly upgraded to the ...
The latest from my ongoing installation of my 104
The 3 disk RAID 5 process finished so I added the 4th disk to complete the build. I also started to copy files across but the 104 locked up, so the web interface stopped and SMB services were not available. The one off thing was that putty would connect but no loging prompt was shown - this shows that there was some form of life in the box as it accepted a connection on port 22. The result is I had to pull the plug.
In the GUI the following is stated
Connection could not be restored. Please
check your device.
Do not reboot the device.
Call NETGEAR technical support.
This raises two questions
1) What does NETGEAR technical support expect to do other than telling me to pull the plug? Its not like an average user can use the GUI to now enable local SSH or remote SSH.
2) Why does NETGEAR provide free support numbers in the USA and New Zealand, a local call number for Australia, BUT a high cost special rate number in the UK?
The 3 disk RAID 5 process finished so I added the 4th disk to complete the build. I also started to copy files across but the 104 locked up, so the web interface stopped and SMB services were not available. The one off thing was that putty would connect but no loging prompt was shown - this shows that there was some form of life in the box as it accepted a connection on port 22. The result is I had to pull the plug.
In the GUI the following is stated
Connection could not be restored. Please
check your device.
Do not reboot the device.
Call NETGEAR technical support.
This raises two questions
1) What does NETGEAR technical support expect to do other than telling me to pull the plug? Its not like an average user can use the GUI to now enable local SSH or remote SSH.
2) Why does NETGEAR provide free support numbers in the USA and New Zealand, a local call number for Australia, BUT a high cost special rate number in the UK?
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