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Forum Discussion
Firmware Update Wipes Out Volume
Monday, I needed to power off my ReadyNAS as I was swapping out the batteries on my UPS. When I brought it back up, I saw the alert for the 6.10.3 firmware update, so I figured since it was after hou...
phrosty23 wrote:
Monday, I needed to power off my ReadyNAS
Do you recall how you did that? Your symptoms suggest you did a "hard" (not clean) shutdown. Lost writes in the cache would then explain the volume becoming out of sync and not mounted.
Paid support is unfortunately the best path to remount it. Perhaps JohnCM_S or Marc_V can escalate your case.
The first shutdown was from the web Admin Page and going to the power button link, dropping down and selecting Shut Down.
Upon powering up and getting the notification of the firmware update, I proceeded to install the update and then do the reboot as instructed. So there was no hard shutdown.The one person I have talked to out of probably 8 calls and 6 hours on hold was Stefan. He had me reboot into Tech Support mode, get the debut code and to let him know what it was. I have been trying to get back in touch with him or his group since Monday, but apparently making to Stefan the first time was like finding a leprechaun riding a unicorn.
I have no problem paying for support, I just can't seem to get ahold of anyone on the phone or through my support ticket.
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