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Forum Discussion
Gearhead one time support
I have an issue with my readynas 314 and have tried all options to repair it. It was due to a firmware issue which I believe caused a few others the same problem.
My question is, how do I get one time telephone support? I can see there are options for 6 and 12 month contracts, but no option for one time?
Anyone know how to resolve this?
4 Replies
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Hi j1mcrane74,
Welcome to the Community!
If you are the original purchaser of the RN314, support should be able to offer you the PPI (pay-per-incident) support contract over the phone. You may send to me the serial number of your RN314 and your contact information via PM (private message). I will check if I can endorse you to the proper support team.
Regards,
Thank you
Hi j1mcrane74,
I have already sent an endorsement to the Support team.
Regards,
Unfortuantley this has not been resolved. I did get a call from netgear and they agreed to help me out, though they were not able to take payment from me due to a card read error. I am still waiting for them to get back to me.
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