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Forum Discussion
Great Experience with Power Supply Replacement
My power supply, whose serial number falls within the range defined by Netgear as potentially having problems, fried itself over the weekend. This occurred in the middle of a capacity upgrade (3 x 50...
The Sequel: After 2.5 years of trouble-free operation since replacing the original power supply in 2011, my NV+ had another Rice Krispies experience the other day - snap, crackle, pop - when I turned it on following the installation of a new router.
To my surprise, Netgear is once again replacing the power supply at no cost to me because my NV+ has a serial number that falls within the recognized "problem" range. I realize this is the kind of service we should expect because there's obviously some kind of design flaw with these units, but many other providers would just shrug their shoulders, mumble something about the device being well beyond the warranty period, and shuffle off. We've been trained to accept this type of behaviour from most companies, so kudos to Netgear for standing behind their products!
To my surprise, Netgear is once again replacing the power supply at no cost to me because my NV+ has a serial number that falls within the recognized "problem" range. I realize this is the kind of service we should expect because there's obviously some kind of design flaw with these units, but many other providers would just shrug their shoulders, mumble something about the device being well beyond the warranty period, and shuffle off. We've been trained to accept this type of behaviour from most companies, so kudos to Netgear for standing behind their products!
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