NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
hdd caddy
I dont get it. seriously, i do not get it. getting support from netgear is ridiculous. i call and i just get transferred and transferred and apprently according to the agent and according to this web...
You looked at the wrong sticker. There should be other stickers showing the model number which could be e.g. RR2304, RN2120, RN3130, RN3138 etc. (those are rackmount model numbers, I'm guessing you have a rackmount unit).
The model would also show in RAIDar or in the web admin page of the NAS.
You may need to use the drive tray screws with this 8TB disk. The layout of drives has changed so with some high capacity disks the toolless insert doesn't work like it does for smaller capacity disks.
mdgm wrote:
You looked at the wrong sticker. There should be other stickers showing the model number which could be e.g. RR2304, RN2120, RN3130, RN3138 etc.
Based on googling, I think it's an RR2304. Information on the disk tray is on page 79 here: https://www.downloads.netgear.com/files/GDC/RN2120/ReadyNAS_OS6_Rackmount_HWM_EN.pdf
well thank you for that. there is only one sticker on the unit and one area where it says model number.
so i looked at the pdf. so i have to put screws? then it wont fit.i seriously am dumbfounded here
there is no locking mechaism at all. there should be
Retired_Member wrote:
so i looked at the pdf. so i have to put screws? then it wont fit.For 3.5" drives, you screw them into the side of the caddy (# 5 in the figure on page 79). The air blocker (which you've already removed) is only for empty trays, so you leave that out. Maybe save it for later.
There should have been screws supplied with the NAS - do you have them?
Retired_Member wrote:
there is no locking mechaism at all. there should be
Not sure what you mean, as the drive is screwed into the caddy. It should latch when you insert it into the NAS and close the front piece.
no screws for me
i severely regret buying this and it is very unfortunate. my only option here is too put in unsecured and hope i never have to take the drive out again because i would have to remove from rack and open up to get the drive out. i really do not get it. like i am actually thinking of calling the consumer protection agaency because this is a clearly defaulted design and should not be marketed.
There are small drive tray screws that would have come with your unit (needed for e.g. using a 2.5" SSD). You may only be able to secure the disk with two screws and you'd need the toolless tray insert to be removed when doing this. It should definitely fit.
The model may actually be on the bottom of the unit. I only have a few rackmount units and rarely look at them, but the model number would be there somewhere. In any case it's much easier to look the model up in the web admin interface or in RAIDar.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
